Patient Care Coordinator

Company Description

As a leading agriculture business, we are committed to supporting the families who help our business units thrive in California’s Central Valley. With a comprehensive strategy to combat preventable chronic illnesses, we partner with our communities to create a healthier future—and you could be part of this transformative team. Not only are we redefining health and wellness in California’s Central Valley, but we’re also offering these programs entirely free to our employees, their families, and the communities where they live and work.

Join our dedicated team to provide high-quality, patient-centered care and make a significant impact on the lives of employees at The Wonderful Company, who are the force behind beloved household names like Wonderful Pistachios®, FIJI® Water, POM Wonderful®, JUSTIN® Wine, Teleflora®, Wonderful® Seedless Lemons, and Wonderful® Halos® Citrus. To learn more about our programs and read our entire Corporate Social Responsibility report, click here.

Job Description

We are seeking a Patient Care Coordinator to join our Central Valley health and wellness team. The position will rotate between our Central Valley Wellness Centers and two Student Wellness Centers, which are located in Delano and Lost Hills, CA. This individual will assist our team of clinicians, administrators, and WCPA staff to provide wellness care, customer service, and support to WCPA students and TWC’s employees and families who utilize clinic services. For the right candidate, this will provide an incredible opportunity to build, develop, and foster collaboration among a team that is evolving a new model for world-class health and wellness that can have an immense positive impact for underserved and vulnerable populations.

Essential Job Duties & Responsibilities:

Work will be split across support for the medical and behavioral health teams:

• Welcome patients in a manner that is helpful and friendly; determine purpose of visit and direct to appropriate person or program
• Answer incoming calls for WHW clinics (Lost Hills and Delano main line, SWC phones) route incoming calls to appropriate departments/staff
• Provide outstanding customer service to callers and visitors of WHW clinics
• Track voicemails and return patient calls
• Register new patients and update/verify existing patient demographics by collecting detailed patient information and eligibility status that is accurate and up-to-date
• Patient scheduling: schedule patients for medical and behavioral health visits; call patients to confirm upcoming appointments; follow-up with patients for missed appointments
• Assist clinicians onsite with administrative and scheduling needs
• Collaborate with outside healthcare providers to schedule patient care
• Monitor and schedule all referrals for Student Stress Support
• Participate in the creation and execution of special projects as assigned by leadership (non-participating clinic outreach, birthday check-up outreach, etc.)
• Assist with FWC initiatives as they relate to patient outreach and scheduling
• Communicate and collaborate with WCPA staff regarding student services at the SWC
• Unlock and lock SWC rooms, cabinets, and drawers to ensure patient confidentiality is maintained

Referrals (As Assigned)

• Process referrals in a timely fashion, including sorting and processing referrals by indicated urgency and date of completion required
• Verify that providers have sufficiently documented the reason for the referral and have done the appropriate work ups prior to sending the patient to the specialist
• Identify providers for appropriate specialty that will accept patient's insurance coverage, arrange and confirm appointments with patients
• Prepare, document, inform and refer patients to specialists based on each insurance company’s available specialty network
• Educates the patients on the referral process including their own responsibilities as well as their insurance company’s process and protocols in regard to a referral.
• Communicate effectively with providers as needed to obtain input and needed information to coordinate care and resolve issues as they arise
• Follow up on retrieving results from visit to specialists for the ordering provider to review.
• Maintain patients’ medical records up to date with new information received from different sources (providers, specialists, patients, insurance)
• Conform with and abide by all regulations, policies, work practices and instructions.

General:

• Maintain patient privacy and follow HIPAA guidelines
• Share changes to WCPA academic calendar with SWC clinicians as needed
• Track inventory of office s