Team Lead

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by 
overseeing daily operations, delegating tasks, monitoring the team's performance, and 
ensuring the store objectives are met. As leadership support, you will foster collaboration 
within the team and bring innovative strategies to increase productivity. 
By thinking like customers and acting like owners, you will also provide a Personal Chef
experience to all guests and train the sales leaders to do the same. We believe in enjoying 
every step of your journey.

If you have the Passion and Hunger for growth, come nourish  your career at Wild Fork and be part of our growing team!

Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies: Training, Salesmanship and Leadership

Essential Tasks and Responsibilities:
Brand Experience- Delivering best in class customer service.
• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure 
all team members have the knowledge and confidence to deliver best in class 
customer service.
• Be a true subject matter expert in all our product categories, having extensive 
knowledge of all our programs and cascading this down to team members.
• Take ownership and be an example to our Sales Leaders by conducting oneself as a 
Brand Ambassador, showing passion for our people and customers. 
• Show determination to handle complaints from customers and partner with 
Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines. 
Leading People - Sincerity in training and developing our colleagues.
• Conduct on-the-job training for all new joiners to work with discipline. Ensure they 
receive onboarding, on-the-job training, complete online learning, product 
knowledge training and understand the tools and goals of the company. 
• Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of 
shadowing and training. 
• Lead continuous training programs and promote full participation in the simplest
and most efficient ways (including but not limited to: Chew on This, Wild Chef, 
Product Training, new processes, etc.) 
• Attend marketing and new product training calls, and work with the SSL to ensure all 
employees receive the detailed information and training on upcoming campaigns, 
products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs. 
• With humility supervise and motivate Sales Leaders to perform their best.
Operational Excellence- Ownership- Committed to the results and focuses on details.
• Assist the SSL in planning and implementing exciting strategies to attract customers
with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, 
inventory). 
• Have a working knowledge of company goals, KPIs and the store’s performance and 
determination to drive sales results. Track the progress of weekly, monthly, 
quarterly, and annual objectives. 
• Available to serve as the SSL’s support to cover activities in their absence, checking 
and monitoring sales, KPIs, inventory activities, money handling, marketing 
campaign updates, pricing, operational tasks etc.
• Monitor and maintain store inventory, have working knowledge of on hand and out of 
stock products to communicate to the team and the customer. 
• Execute other related duties as assigned.

Physical Demands and Work Environment:
• Physically able to exert up to 50 pounds of force 
• Occasional exposure to extreme temperatures – walk-in freezers 
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and 
products

• 
  Benefits & Perks:
  • Medical, Dental & Vision Insurance 
  • 401k Retirement Plan
  • Higher Education Programs
  • Vacation Time, Paid Holiday & 
• Birthday PTO
  • Monthly Bonus Potential 
  • WF Unlimited- Free Shipping
  • Chew On This- One give away 
  product a month
  • Wild Chef - Allowance per month to 
  shop in our store
• $22/hour

Qualifications:
• High school degree or GED preferred not required 
• One year of customer service experience in retail, hospitality, or restaurant is 
required
• Excellent verbal communication skills, with the ability to communicate effectively 
with a wide range of people, by showing interest and carefully listening to their 
needs required
• Enjoy interacting and engaging with customers and tea