Customer Coordinator (m/f/d) – Amsterdam (Dutch-speaking)

The operational backbone of our Account Management team.

Do you think in processes, love creating clarity, take ownership, and want to make real impact in a fast-growing SaaS business? Then keep reading.

Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests.

As a Customer Coordinator, you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact.

But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us.

Your Mission

• Be the team’s operational backbone: Manage and optimize processes, keep tasks moving, and ensure efficient workflows
  
  
• Coordinate what matters: From contract changes to product updates and SLA management - you make sure everything runs smoothly, is properly documented, and no detail gets lost
  
  
• Create clarity across teams: As the central link between Account Management, Sales, Support, and Finance, you bring transparency and speed to every communication
  
  
• Solve before things escalate: Spot operational bottlenecks early, think in solutions, and act proactively
  
  
• Bring structure to growth: Scaling SaaS businesses need processes—help us design and implement them for the Benelux region

What You Bring

• Experience in a coordinating, operational, or process-oriented role
  
  
• Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus
  
  
• Precise, structured, and able to prioritize while juggling multiple open tasks
  
  
• Clear communication skills with both customers and colleagues in Dutch & English
  
  
• Passion for process improvement… you don’t just react, you create and optimize
  
  
• A team player with a hands-on mentality… you don’t wait, you make things happen
  
  

 

What’s in it for you?

At Lightspeed, you’ll find a SaaS environment with real dynamism - not empty buzzwords, but a scaling business with genuine growth.

• Equity program: Be an owner, not just an employee!
  
  
• €400 Health & Wellness budget per year  for sports, wellness, or anything that boosts your energy
  
  
• Pension plan with company contributions
  
  
• People Experience: Work remotely from almost anywhere in the world for up to 60 days/year
  
  
• Mental health support: Access to wellbeing and coaching services
  
  
• Hybrid working model: Flexibility to balance office collaboration and remote work
  
  
• NS Business Card or commuting allowance: Whether you bike or take public transport to our Amsterdam office
  
  
• Bicycle plan: lease a bike via Lightspeed
  
  
• LinkedIn Learning access & career development paths:  you want to grow, we give you the tools
  
  
• Regular team events & lunches: we celebrate success together

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay