Business Process Expert - Distribution and Logistics

Work Flexibility: Remote

What you will do-

Work with the appropriate Vocera SAP Integration Team, IT Business Partners and Medical deployment team to ensure the following: 

Key Scope, Actions and Decisions: 

• Serve as a main point of contact for Workstream PM, and workstream process experts including Project, IT and Site Experts
• Ensure current business processes are represented in Scope and Requirements Workshops
• Ensure all requirements are captured and documented to reflect the needs of the workstream
• Document decisions including individuals involved in decisions and date the decision was made (track progress and closure of action items) 

Adherence to Project Schedule:  

• Support and execute project plan for workstream that aligns with the program level plan, ensuring all key milestones are met
• Partner with Site Core Resources to remove constraints, find solutions and meet project milestones  
• Manage the execution of detailed project plans for your workstream(s) that aligns with the overall project plan, ensuring all key milestones for the workstream are met

Resource Management: ​

• Set expectations with your workstream, holding them accountable to their deliverables and escalating any issues to the leadership team
• Help set expectations with functional managers to secure the use of power users’ time on activities and encourage quick hiring and onboarding of approved contract resources
• Ensure other workstream resources are engaged in decisions and activities that cross multiple workstreams and sites

Training Development:

• Ensure appropriate resources are engaged in completion of workstream training strategy
• Provide input into training development and trainer selection
• Ensure change impacts requiring training activities are accounted for and communicated

Communication:  

• Provide regular project status reports to stakeholders; highlighting progress made, status, outstanding issues, key decisions, top risks and next steps
• Ensure the broader Core Medical Team is aware of the status, risks and change impacts of your site or ecosystem 
• Keep Site Lead, Site Project Manager and other workstream leads informed of process changes that arise that could impact, data, reports, or analytics 
• Stay well informed of project communications by keeping close to emails, reports, and referencing dashboards in Teams Sites in a timely manner

Risk Management:  

• Provide solution and direction on recommended mitigation strategies
• Assist in the communication of risks and development of mitigation plans with appropriate business leaders   
• Communicate potential issues to Medical & Vocera team, Global Process Governance, Global Application Development and IT Business Partner  

Change Management: 

• Work with project team members and functional leaders to define and quantify change impacts  
• Participate in Lessons Learned sessions to deliver improvement recommendations to key stakeholders on the project    
• Work with team members and functional leaders to define and quantify change impacts  
• Support the OCM Lead by working with the functional leaders to help derive solutions to change impacts  
• Proactively identify change impacts and potential response strategies  
• Communicate potential issues to the Site Lead and align the functional leaders  

Building Organizational Capability:  

• Attend and lead Workstream meetings, host site Workstream events meetings, host additional meetings for the overall project to ensure deliverables are on track   
• Advocate for the project, supporting communications and change management activities arising from the project  

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