Director, Platform and Solutions

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.

Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).

Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.

Director, Program Platforms and Solutions 

Department: Patient Access & Experience 

Location: Waltham, MA - Hybrid 

Position Summary 

The Director, Patient Support Services Platforms and Solutions will be the business owner for the strategy, development, and life cycle management of all technology platforms that enable Madrigal’s Patient Access and Support Services. This individual contributor will serve as the primary business owner of the patient support technology ecosystem—including the Patient CRM, Patient Journey Tool, digital applications, and the Patient Support website—ensuring these platforms effectively support patients, providers, and internal teams. 

This individual will also lead the digital innovation roadmap for Patient Support Services, identifying and implementing new technologies that enhance the experience of patients and healthcare providers’ offices. The Director will collaborate closely with the Patient Support Operations team, as well as with cross-functional partners in IT, Data Science, and AI, to ensure alignment, integration, and data-driven excellence across systems and solutions. 

Key Responsibilities 

• Platform Strategy and Management: 
  Define and lead the strategic vision, development, and life cycle management of patient support platforms, including the Patient CRM, Patient Journey Tool, digital apps, and website. 

• Innovation and Roadmap Leadership: 
  Lead the Patient Support Services digital innovation roadmap, identifying emerging technologies and scalable solutions that improve patient and provider experiences. 

• Cross-Functional Collaboration: 
  Partner with IT, Data, and AI teams to ensure seamless integration, data integrity, and optimized system performance across patient support platforms. 

• Vendor and Solution Management: 
  Source, evaluate, and manage third-party technology vendors and digital partners to ensure high-quality, compliant, and efficient solution delivery. 

• Operational Enablement: 
  Collaborate with Patient Support Operations leaders to translate business needs into digital solutions, ensuring platforms support operational efficiency, compliance, and measurable impact. 

• Data and Insights Enablement: