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Humana is rapidly evolving from an insurance company with elements of health to a healthcare company with elements of insurance. The AD, Product Management, Enrollment Leads all phases of the enrollment product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, leverages data/insights and customer feedback to ensure products are meeting customer needs, adjusting products over time to continue to achieve the desired outcomes.

As a leader within the MPS Product Management organization, this role is accountable for leading a team of 15 Product team members and responsible for coaching, mentoring and building a high performing and engaged Product Management Team.

As a leader within the MPS Product Management organization, this role is accountable for leading a team of 15 Product team members and responsible for coaching, mentoring and building a high performing and engaged Product Management Team.

The ideal candidate:

• is well-versed in Product Management leadership, practices and tools
• proven ability to create vision and create a multi-year product roadmap
• demonstrated experience leading and developing high performing team of Product Managers and Product owners.
• is familiar with common types/model of Products/Product Lifecycles
• has experience leading and guiding teams through change
• Is outcome focused with demonstrated experience in defining, measuring and tracking value metrics
• has a customer centric mindset with experience with various customer feedback tools and methodologies
• is able to operate in a highly collaborative Agile Product Delivery environment
• has experience in and familiarity with Member Enrollment business processes/operations in Health Insurance
• Experience in leading through agile/product model transformations a plus

Experience working in a Scaled Agile (SAFe®) or equivalent scaled product delivery environment is expected. The ideal candidate is a highly energetic & collaborative individual who, while bringing unique talents to the Organization, works effectively with people and teams of different skill levels, backgrounds and experiences.

This position will report to the AVP, Product within MPS and will lead a multi-level team of 15-20 associates.

Responsibilities:

• Bring extremely strong product management and technical skills to bear as we invest in technology solutions that positively impact our consumer experience.
• Lead and guide teams through all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and to achieve success outcomes.
• Once products are launched, monitor efficacy of products and use customer and business feedback mechanisms to ensure products are meeting customer needs across each customer segmentation. 
• Adjust and advance product portfolio over time to continue achieving product goals and outcomes as well as to drive innovation through anticipating customer needs and desired outcomes.
• Provide strategic direction and leadership to multiple teams across the program to ensure solutions meet the needs of multiple businesses and associated customers and align with company’s goal
• Work closely with key business partners (Operations leadership, Portfolio Mgmt, IT, Finance, etc) to build capabilities and prioritize investments.
• Develop and execute a product strategy that aligns with market trends, customer needs and company objectives and is consistently delivered and executed upon
• Foster strong partnership with different business segments across organization, engineering, marketing, sales, compliance and other relevant departments to ensure successful product launches.
• Manage product budget efficiently, making data driven decisions to allocate resources effectively.
• Make decisions and set agenda for delivering on outcomes, and articulate barriers and challenges and create strategic scenarios for analysis and discussion.

Key Candidate Qualifications

• Bachelor’s degree or equivalent experience
• At least 7+ years of overall professional experience in a role with product management, product leadership, platforms, strategic planning
• The ideal candidate will demonstrate strong knowledge of product management best practices, consumer experience tools, met