Housekeeping Supervisor

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

• Perform desk opening duties and prepare daily room assignments

• Assist with scheduling and control daily attendance to ensure proper coverage. 

• Monitor payroll programs and prepare bi-weekly payroll closing reports

• Conduct daily team meetings, attend other meetings as necessary

• Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 

• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.      Provide adequate retraining as needed.

• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Control expenses and minimize waste within all areas of housekeeping. 

• Prepare supply inventories and ensure appropriate par levels

• Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.

• Promote teamwork and quality service through daily communication and coordination with other departments. 

• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

• Report, turn in, and/or log all lost and found items according to established procedures.

• May regularly assist with deep cleaning projects.

• Refer to attached additional job responsibilities and Health & Safety duties and responsibility

• Assist with other duties as assigned.

This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. 

Education:

Minimum: High School Diploma or equivalent. Some college an asset.

EXPERIENCE:

1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  S/he must speak fluent English. 

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

• Basic mathematical skills are used occasionally. 

• May be required to work late afternoons, weekends, and/or holidays.

PHYSICAL REQUIREMENTS: