Senior Director, Order To Cash Process Optimization Lead

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

October 7, 2025

Shift:

Job Description Summary:

Role Overview

The Senior Director – Order to Cash Optimization lead is a pivotal leadership position responsible for driving continuous operational excellence, standardization, and transformation across global business functions. The role holds accountability for developing and maintaining a transparent, streamlined, and scalable service delivery model. This includes leveraging best-in-class methodologies, challenging established practices, and embracing innovation to ensure that the organization’s operations are future-ready, cost-effective, and resilient.

Reporting to Vice President for Finance Optimization, the Senior Director will collaborate with multiple internal and external partners, including Operations Units (OU), TCCC Functional Hubs (FH), Genpact Functional Hubs, DTS,  Contractors, and other third-party vendors. This role demands a visionary leader with the ability to balance strategic foresight, operational rigour, and stakeholder management to enable transformative change.

Key Responsibilities

Optimization Leads / Global Process Ownership

Policy Governance & Risk Management

People & Organizational Management

Data & Technology Stack

Leadership & Strategic Partnership

Key Qualifications & Experience

Bachelor’s degree in Business Administration, Finance, Operations Management, Information Technology or related field; Master’s degree preferred.

Minimum of 10 years’ experience in operations, process optimization, or global business service management, with at least 5 years in a senior leadership role.

Demonstrated expertise in service catalogue management, process mapping, policy governance, risk management, and technology strategy.

Proven track record of leading large, cross-functional and multi-geographic teams with high impact.

Strong analytical and problem-solving abilities, with a focus on data-driven decision making.

Excellent communication, negotiation, and stakeholder management skills.

Experience with digital transformation initiatives, including RPA, IA, AI/Gen AI, and cloud technologies.

Ability to drive organizational change and foster a culture of innovation and continuous improvement.

Key Competencies

Strategic Vision: Ability to see the big picture, anticipate future trends, and align operations to long-term business objectives.

Operational Excellence: Deep understanding of process optimization, standardization, and the practical implementation of global best practices.

Change Leadership: Capacity to lead change initiatives, influence stakeholders, and overcome resistance to new ways of working.

Technological Savvy: Up-to-date knowledge on emerging technologies and their application in operational settings.

Financial Acumen: Strong grasp of cost management, budget control, and value realization.

Collaboration & Influence: Skilled in building consensus, driving cross-functional collaboration, and managing complex stakeholder landscapes.

Risk & Resilience: Adept at identifying risks, developing mitigation strategies, and ensuring operational continuity.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Agile Methodology, Agile Methodology, Artificial Intelligence (AI), Automation, Business Process Automation, Business Process Transformation, Change Leadership, Communication, Compliance, Continuous Improvement, Cost Optimization, End to End Process, Generative AI, Global Initiatives, Influencing, Initiating Change, Innovation, Leading Change, Operational Excellence, Order to Cash (OTC), Process Improvement Initiatives, Process Improvements, Process Leadership, Process Optimization, Process Ownership {+ 2 more}

Pay Range:

$175,000 - $202,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage: