Administrative Contract Billing Specialist

DEX JOB DESCRIPTION

Job Title

Administrative Contract Billing Specialist

Job Grade

Department

Admin

Sub-Department

Billing

Job Key

Effective Date

June 2024

JOB SUMMARY

Responsible for the setup of all contracts immediately following order invoicing. Also responsible for timely and accurate contract renewals and responding to customer questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain integrity and accuracy of all recurring contract records.
• Timely and accurate contract renewals.
• Continuous review of contract renewal report, to insure no processing of delinquent/inaccurate meters. Accounts cannot be suspended/expired for more than 15 days.
• Responsible to respond to all contract group emails and voicemails on a timely basis.
• Post Contract changes, credits/debits.
• Process Machine Relocations and Incoming ITT requests
• Provide information for cancellations, termination fees, etc.
• Escalation issues as appropriate.
• Other tasks as assigned
• Adheres to all safety precautions and follow all safety requirements to properly complete job tasks
• Performs other job-related duties as assigned

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

• Typically reports to: Area Admin Manager
• Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management)

JOB QUALIFICATIONS / SKILLS REQUIREMENTS

• Basic math skills
• Ability to communicate clearly and effectively with all levels of employees within the organization, customers and vendors, both written and verbal
• Attention to detail, data entry accuracy, ability to multitask and excellent organizational skills
• Organizational skills with ability to stay focused on deadlines
• Able to work independently and as a productive team member.
• Experience with E-Automate a plus
• Ability to use Microsoft Office Suite including Outlook, Word and Excel

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent
• At least one year of data entry, order entry, or related office experience required.
• Customer service experience preferred.

WORKING CONDITIONS

•  Regular business hours. Some additional hours may be required during peak periods.
• Travel requirements: 0%
• Climate controlled office environment during normal business hours.

PHYSICAL REQUIREMENTS

Sitting

Up to 8 hour(s) a day

Lifting

Up to 0 hour(s) a day, #0 pounds

Walking

Up to 1 hour(s) a day

Pushing/ Pulling

Up to 0 hour(s) a day

Standing

Up to 1 hour(s) a day

Climbing

Up to 0 hour(s) a day

Bending/ Squatting/Stooping

Up to 0 hour(s) a day

Stairs

Up to 0 hour(s) a day

Reaching

Up to 0 hour(s) a day

Ladder

Up to 0 hour(s) a day

Balancing

Up to 0 hour(s) a day

Step stool

Up to 0 hour(s) a day

Twisting

Up to 0