Job Description Summary

Regional service owner for North America record to report mega process

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently.  We are seeking a dynamic and innovative Global Service Regional Leader for our Record-to-Report  (RTR) service line in GAR Region.  Reporting to the Global Service Owner, Record-to-Report, with dotted line reporting to the Regional CFO or equivalent the role will be responsible for defining and managing the service delivery framework, performance metrics, usage, controls, and standards within the Record-to-Report process of GAR Region. This role ensures that service levels are consistently met or exceeded, financial reporting is accurate and timely, and continuous improvements are implemented to enhance efficiency and effectiveness for all business process transactions, reporting, and analytics. This role will shape the RTR transformation agenda and roadmap and support execution of global roadmap and will be a critical required member of the Regional Finance Leadership Team.

The Global Service Regional Service Management Leader oversees the efficient delivery of Record-to-Report services within the region, ensuring compliance with internal and external standards and oversees/drives the transformation roadmap to achieve BD, GBS and Regional headquarter’Finance function strategy. They will play an important role in supporting the transformation of RTR processes, leveraging their expertise to ensure alignment with the Regional headquarter’s business requirements and best practices, collaborate closely with cross-functional teams to provide insight and support process improvements, enhance system capabilities, and achieve operational excellence in RTR finance.

This role involves strong change leadership to operate seamlessly while transforming organization and enabling new capability build.

Responsibilities:

• Service Management:
  • Accountable for regional service delivery for RTR EAME Region, any co-mingled scope across internal teams and outsourced teams (BPO) ensuring compliance with accounting standards and regulatory requirements.  Assure service quality and drive performance to SLAs. 
  • Provides strategic leadership in audits process, and identification and mitigation within the RtR EAME Region processes
  • Oversee accurate reconciliation of accounts and ensure proper consolidation of financial data across global entities, adhering to transfer pricing policies.
  • Ensure efficient month-end and year-end close processes, ensuring timely and accurate financial reporting while resolving any issues that arise.
  • Support the implementation and enhancement of financial systems to support RtR processes, ensuring data integrity and providing user training for effective system utilization.
  • Support budgeting, forecasting, and strategic decision-making of the regional headquarters by providing to its senior leadership accurate financial data, conducting scenario analysis, and participating in cross-functional projects as requested.

• Continuous improvement management:
  • Create culture of continuous improvement and serve as champion and strategic advisory to teams on opportunity identification, design, and issue resolution with respect to RTR matters.  Actively drives stakeholder alignment and resourcing to support teams. 
  • Drive continuous improvement with our outsourced stakeholders in RTR processes/sub-processes
  • Collects and manages operations pain points to drive process improvement
  • Identifies opportunities to standardize and improve operational processes
  • Conducts ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment.

• Transformation roadmap
  • Provide relevant RTR input into tech & process standardization roadmap and requirements
  • Lead talent, change management and engagement for transformation projects involving GA Region.