Senior Customer Experience Partner

Sr. Customer Experience Partner

Charlotte, NC

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.
• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role:

In this role, you will manage accounts with significant business impact, defined by volume and revenue contribution to the cluster scorecard. Our customers often have complex needs such as legal requirements, documentation needs, customs restrictions, special cargo, and more.

Responsibilities:

• Serve Designated Accounts: Act as an integral extension of our clients' operations teams, ensuring seamless service and support.
• Support Revenue Capture: Assist the Senior CX Partner in maximizing revenue from existing clients and onboarding new customers.
• Collaborate Across Borders: Work closely with internal teams in the US and China, as well as other key stakeholders within the account.
• Deliver Day-to-Day Excellence: Address and resolve daily client requests efficiently and professionally.
• Coordinate Operations Efforts: Facilitate and synchronize operational activities to meet client needs.
• Monitor Performance: Understand and track the operational performance of client service agreements.
• Risk Management: Escalate potential risks to the Account Executive promptly.
• Enhance Client Experience: Identify and assess client expectations, implementing changes in collaboration with the Account Executive to exceed those expectations.
• Financial Management: Oversee financial aspects for assigned accounts, including managing aging, sales orders, and raw goods purchases.
   

What You'll Bring:

• Degree: Bachelor's degree required.
• Freight Expertise: 3+ years of experience in logistics, Ocean, Freight
• Industry Background: 2+ years experience in SCM/4PL or a similar industry.
• Conflict Resolution: Ability to resolve conflicts and persuade others effectively.
• Customer-Focused Mindset: A dedication to meeting client needs and providing outstanding service.
• Ability to Work Under Pressure: Thrive in a fast-paced environment with the ability to manage multiple priorities.
• Client/Program Management Experience: Experience managing client relationships or programs is a strong plus.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Pay Range: $60,000 - $70,000 USD*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

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