Customer Logistics Analyst

Job Location: ​Parsippany​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

We are looking for a Customer Logistics Analyst to join our growing team! The primary role of the Customer Logistics Analyst is to ensure Customer Orders are received and processed in a timely manner In-full and On-Time with aligned priorities and guidelines. The role encompasses the Order-to-Cash life cycle of which, the CLA plays a key role in managing each step while collaborating with internal and external stakeholders.

The CLA is a key contributor towards maximizing logistics efficiency of customer shipments through optimizing ship-with opportunities, monitoring customer order profile metrics, and effectively communicating continuous improvement opportunities to internal and external cross functional stakeholders.

Main Responsibilities:

The Customer Logistics Analyst is responsible for maintaining a positive relationship with our customers by answering questions, solving problems and addressing / escalating issues as needed. 
The ideal candidate will be able to anticipate potential issues and facilitate their resolution. This will require strong communication skills to gather and disseminate pertinent information both within and outside of the organization including:
•    Execute the complete Order to Cash processing cycle from order receipt to confirmed delivery and billing
•    Maximize On-Time shipping, delivery, and fill-rates
•    Process orders using SAP Order Management
•    Manage returns, credit, and claims processing
•    Minimize OS&Ds and Customer Claims due to non-compliance 
•    Align with key customers and internal stakeholders to review performance and cost to serve issues impacting key Supply Chain Delivery KPIs
•    Maintain strong communication with internal and external stakeholders
•    Create Order to Cash applicable reports and conduct analysis
•    Liaison with internal and external EDI teams as needed

Who we are looking for:

• College degree in a business discipline preferred
• 3 years of experience in Customer Logistics within the Fast-Moving Consumer Goods (FMCG), preferably Food & Beverage space
• Customer driven focus
• Priority setting
• Problem solving / analytical skills
• Muli task / organization
• Drive for results
• Collaborative within team and matrix organization
• Effective communication skills including verbal, written, and presentation
• Interpersonal skills, including relationship-building, strategic influencing 
• Solid understanding of Transportation, Warehousing, and Supply Chain best practices
• Strong SAP order to cash transaction and report tools
• Intermediate - advanced Microsoft Excel (VLOOKUP, Pivot Tables)
• Intermediate presentations with Microsoft PowerPoint
• Experience with EDI and VMI a plus

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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