Customer Service - Donor Support Technician

Responsible for preparing the donor, donor area and equipment for the pheresis process. 

• Prepares the autopheresis machine for the pheresis process. 

• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 

• Disconnects the donor when the process is complete. 

• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 

• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 

• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 

• Alerts Group Leader or Supervisor of donor flow issues. 

• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 

• Understands the policies and procedures associated with hyper immune programs at the center if applicable. 

• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 

• Maintains confidentiality of all personnel, donor and center information. 

• May be cross-trained in other areas to meet the needs of the business. 

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 

• Perform job-related duties as assigned. 
   

Education 

• High school diploma or equivalent required 

 
Experience 

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience 

• Must be able to perform basic math calculations 

 
Working Conditions (physical & mental requirements) 

• Ability to understand, remember and apply oral and/or written instructions 

• Ability to understand and follow basic instructions and guidelines 

• Must be able to see and speak with customers and observe equipment operation. 

• Occasionally perform tasks while standing and walking up to 100% of time 

• Reach, bend, kneel and have high level of manual dexterity 

• Occasionally be required to lift and carry up to 25 pounds 

• Fast paced environment with frequent interruptions 

• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens 

• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas 

• Required to work overtime and extended hours to support center operational needs<