Underwriting Operations Manager

Position Summary

The Underwriting Operations Manager is responsible for ensuring the day-to-day efficiency and accuracy of underwriting operations, implementing best practices and quality assurance measures. The role conducts performance reviews, monitors industry trends, and manages budgetary considerations, contributing to the strategic improvement of underwriting operations. They lead training programs for continuous learning, oversee policy issuance, and collaborate with stakeholders to address inquiries and enhance customer satisfaction.

What will your job entail?

Job Responsibilities:
· Oversees and manages the day-to-day underwriting operations, ensuring efficiency, accuracy, and adherence to underwriting guidelines and company policies.
· Reviews underwriting documentation, including policies, proposals, and contracts, to ensure compliance with underwriting decisions and organizational standards.
· Manages the processing of underwriting-related claims, collaborating with claims departments to facilitate timely and accurate settlements.
· Prepares and presents regular reports on underwriting operations activities, performance metrics, and trends to management.
· Oversees the policy issuance process, ensuring accuracy, completeness, and compliance with underwriting decisions.
· Partners with clients, brokers, and internal stakeholders to address inquiries, provide support, and ensure a high level of customer satisfaction.
· Conducts performance reviews, set performance goals, and provide feedback to team members to enhance individual and team performance.
· Manages the budget for underwriting operations, ensuring cost-effectiveness and optimal resource allocation.
· Identifies opportunities for process improvement within underwriting operations, implementing best practices, and optimizing workflows to enhance efficiency.
· Implements quality assurance measures to ensure the accuracy and integrity of underwriting data, documentation, and policy issuance.
· Develops and implements training programs for the underwriting operations team, ensuring continuous learning and skill enhancement.
· Monitors industry trends, regulatory changes, and emerging technologies to identify opportunities for operational enhancements.
Work Experience and Education:
• Minimum of 6 years of experience in the Insurance Industry or Underwriting with a minimum of 3 years of management experience is preferred.
• Bachelor’s degree required, Master’s degree preferred; Business Operations, Finance and Risk Management preferred. Any other related discipline or commensurate work experience considered.
Licenses & Certifications:
• Prescribed: Minimum requirements for state P&C and/or surplus line licenses
• Preferred: Certified Insurance Counselor (CIC)

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including