Implementation Specialist - French or Spanish

About Us

We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.

We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk is an innovator. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in! If you’re ready to take off with us, keep reading!

The Role

The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for a French or Spanish-speaking Implementation Specialist who will be responsible to successfully execute and launch the implementations within your portfolio. As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the completion and adoption of the TravelPerk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process! 

The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

 

What will you be doing

 

• Lead cross-functional project teams to successfully implement new clients
• Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies  in their organization.
• Develop and implement strategy plans to achieve account ramp-up goals
• Serve as the first point of contact for client escalations during the implementation process
• Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

 

What are the key attributes a successful Implementation Specialist needs to have? 

 

• Proven track record of successfully managing and delivering complex projects in an international environment
• Solution oriented mindset and passion for overcoming challenges
• Organized and structured way of working, with good capabilities to analyze and deliver recommendations
• Excellent verbal and written communication skills in English, French or Spanish are a must any additional language  is a plus
• Ability to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly
• Excited by challenges and have a personal drive to make a difference

 

What we will value highly but is not essential for you to apply:<