Implementation Manager

A little bit about Flanks 🚀

Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place. 💼💡

Founded in 2019 and based in Barcelona, we’ve brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we’re growing fast, and we’re not stopping anytime soon! 📈🔥

What we stand for:

• People First 🤝 – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.

• Keep Growing 🌱 – as the company grows, so should you. We’re all about personal and professional development here.

• Think Twice, Act Once 🧠💭 – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.

If you’re looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you! 🎯✨

About the role 💼

As an Implementation Manager, you will own the onboarding journey end-to-end, turning signed deals into successful, live clients. You’ll sit at the centre of delivery, creating clarity and driving alignment across cross-functional internal and external stakeholders (e.g. Sales, Product, Tech, Clients), managing dependencies and translating requirements into structured, executable plans.

You will drive alignment on scope, timelines, and expectations, proactively minimising ambiguity and mitigating delivery risk, while delivering a professional client experience. This includes guiding clients on what a viable implementation looks like and driving stakeholders to deliver the required outcomes to a high standard. You’ll maintain oversight across simultaneous implementations and help raise the standard of onboarding as the function scales.

What you'll do 🛠️

Here’s what you can expect to work on:

• Own the full onboarding lifecycle — from Sales acceptance, to client go-live, ensuring a controlled, high-quality client onboarding experience.

• Manage multiple implementations simultaneously across different client segments and geographies, maintaining clear oversight and delivery discipline.

• Create clarity and drive alignment across cross-functional internal and external stakeholders (e.g. Sales, Product, Tech, Clients), ensuring shared understanding of scope, timelines and next steps.

• Act as the central point of ownership during onboarding, leading clients through the process, building trust, and guiding them on what a viable implementation looks like.

• Set and manage expectations effectively, pushing back where needed and holding both clients and internal teams accountable to agreed timelines and responsibilities.

• Manage dependencies and proactively minimise ambiguity and delivery risk, identifying issues early and driving resolution to keep implementations on track.

• Collaborate with clients and stakeholders to remove blockers and resolve issues.

• Maintain a strong focus on client experience, ensuring clear communication, confidence in delivery, and a high standard of professionalism throughout onboarding.

• Contribute to improving implementation frameworks, playbooks, and ways of working, helping to bring greater structure and scalability to the function.

• Monitor project performance and contribute to optimizing time-to-live and time-to-cash.

• Leverage data and tools (including AI) to improve forecasting, efficiency, and scalability.

What we'd love to see 😍

• Proven experience (5+ years) in B2B enterprise implementation — either in enterprise asset management, SaaS, fintech, or data integration environments.

• Can act as a role model for high-quality delivery, demonstrating the behaviours, discipline, and professionalism required in a scaling and maturing organisation.

• Solid experience delivering end-to-end enterprise implementations for multi-stakeholder accounts whilst proactively mitigating ambiguity and risk.

• Focused on the client experience, demonstrating professionalism and strong client awareness.

• Understanding of enterprise client dynami