Director Competitive Appliance Services Business

Requisition:  81082

PSEG Company:  Public Service Electric & Gas Co.

Salary Range: $ 152,300 - $ 250,100

Work Location Category: Hybrid Flexible

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

Leader for a critical segment of the Gas Operations business.   Provide leadership, strategic direction and overall accountability for the centralized Gas Operations businesses and functions including, business development, Marketing, sales for Appliance Service Contracts, HVAC & Water Heater Replacements. Overall P&L Responsibility for Centralized Appliance Service Organization - HVAC and AWH (Automated Water Heater) Replacement programs, WorryFree (WF) Contracts, WF Brand expansion, White Goods organization, and the WF Long Island business. 

Job Responsibilities

• Manages the Centralized Appliance Service Team - HVAC and AWH (Automated Water Heater) Replacement programs, WorryFree (WF) Contracts, WF Brand expansion, White Goods organization,  and the WF Long Island business.  Responsible for Appliance Service overall P&L responsibility, compliance and fair competition regulation including regulatory reporting.  Safely deliver statewide competitive appliance services to customers; business has an annual gross margin of $119M and revenue of $256M.
• Business Development, Marketing, Sales for Appliance Service Contracts, HVAC & Water Heater Replacements.  Responsible for identifying new products/services as well as process improvements to grow the business. Develop all aspects of new offerings including work management policies, terms and conditions, guidelines, pricing, marketing strategies, working with internal stakeholders.
• Direct strategic workforce deployment, manage employee relations issues, resolve industrial relations matters and ensure managerial/professional/technical development of the Appliance Service associates while providing an environment of mutual trust. Approx. 270 employees (MAST and BU) and various contractors that replace HVAC and water heating systems, and repair other major household appliances.
• Lead and manage the Worry Free Long Island LLC and the Home Serve contract to drive growth in Long Island and other New York geographies.
• Supports and montiors all environmental activities and ensures a safe work environment in accordance with the PSEG Health & Safety