Sr. Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Manager – Raleigh Durham NC 

What this job involves - The Senior Facilities Manager is a pivotal leadership position responsible for overseeing all aspects of building operations at our client's Poughkeepsie campus. This role is dedicated to enhancing building occupant experience and ensuring exceptional client GRE customer satisfaction. The role encompasses traditional Integrated Facility Management (IFM) services while also spearheading an innovative, integrated service offering. This approach aims to create memorable experiences within our client's spaces, serving as a key differentiator in how the client's organization is perceived and valued. This client-facing position demands superior customer service skills, exceptional communication abilities, and a commitment to continuous personal and professional growth. The successful candidate will be at the epicenter of action, driving excellence in both operational management and customer experience.

What does your day-to-day look like?

Strategic Leadership and Client Relationship Management 

• Proactively develop and manage client relationships, consistently exceeding service level expectations

• Anticipate and address client needs, transforming challenges into opportunities for improvement

• Collaborate closely with Account Leadership and the Client to align building operations and experience services with overarching goals and objectives

Operational Excellence and Innovation

• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information 

• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner 

• Establish and maintain robust management guidelines in accordance with client service level agreements and operating requirements

• Engage in continuous improvement and innovation, leveraging business intelligence and best practices to enhance service delivery efficiencies

Facility Operations and Financial Management

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography. 

• Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process 

• Manage vendor purchase orders and invoices effectively

• Support initiatives to reduce short- and long-term operating costs while increasing productivity

• Implement and review robust Preventive and Planned Maintenance programs

• Ensure team adherence to operational procedures and service standards

• Coordinate comprehensive risk management programs, including disaster recovery and business continuity planning

• Monitor and manage 3rd party vendor performance related to soft and hard services delivery

Team Leadership and Development

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans 

• Set clear goals and expectations using the performance review process, holding the team accountable for successful outcomes

• Utilize strong interpersonal and communication skills to lead, influence, and inspire team members

• Foster a culture of mutual trust, respect, and cooperation among team members

• Lead by example, demonstrating integrity, sound decision-making, and a commitment to excellence

Sustainability and Energy Management

• Take ownership of energy-saving initiatives, coordinating reporting and implementation across the sub-region

• Drive sustainability efforts in line with client and JLL corporate objectives

Project Management and Vendor Relations

• Review and prepare project proposals, participating in project execution as n