Customer Service Employee Transport

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

For our campus in Roosendaal, we are looking for a Customer Service Employee Transport. As a Customer Service Employee you are in daily contact with our customer (a fashion retailer) throughout Europe. By mail and phone, you will receive requests questions and complaints about the shipment of orders. Because you work intensively cooperation and really help the customer further, you build up a strong customer relationship. Your challenge is to handle and resolve all incoming requests about the transport between the shops. You work together with your other colleagues from the Transport Planning department and have a lot of contact with your colleagues

from the Customer Service department and the Warehouse. You also work a lot together in various improvement projects. The working hours in this full-time position are flexible between 07:00 and 18:00. 

 

WHAT WILL YOU DO?

You will be part of the Transport Planning team at our campus in Roosendaal. This team consists of eight people and they are responsible for controlling all shipments between the shops in Europe. We work closely with the Customer Service team and the Warehouse team to handle shipments accurately. In this dynamic environment, flexibility is essential. Your proactive attitude will ensure you make a difference every day.

 

Your responsibilities will include:

• Answering emails and the phone;
• Sorting out queries, problems and requests;
• Evaluating service levels by asking for customer feedback;
• You communicate closely with other departments to solve problems in the best possible way.

 

WHAT ARE WE LOOKING FOR?

We are looking for a customer-oriented colleague with strong social and communication skills. You have an analytical mind and a good numerical insight. Thanks to your hands-on mentality and positive attitude, you know how to hold your own in a dynamic environment. In addition, you are proficient in the Office package; Word and Excel hold no secrets for you.

 

Additionally, we are looking for the following knowledge and experience:

• 0 to 3 years' work experience in a similar position, preferably in the logistics sector;
• MBO education in the direction of Logistics;
• Good command of the Dutch and English languages, both verbally and in writing;
• Thorough experience with Microsoft Office;
• You can easily switch between ad hoc work and research work, there are often several questions/tasks mixed up;
• Experience with a warehouse management system is a plus.

 

WHAT DO WE OFFER?

At CEVA Logistics, there are ample opportunities to bring out the best in yourself and your career. Besides a dynamic environment where we achieve our goals together rapidly and result-oriented, we offer a position that allows room for enjoyment and connection. This role can b