International Customer Success Agent - M/F/NB (Internship - Barcelona)

About us

⛵ Join Our Team!

Click&Boat is the leading European boat rental platform. Our marketplace aims to make boating accessible around the world, and to provide private and professional boat owners with additional income from boat rentals.

Since our conception in 2013 we have grown substantially and we have acquired 3 companies in 3 different European countries (Spain, Germany, and France) these last 4 years. In 2022, our growth has been powered by an incoming major equity fund and the world’s largest boating marketplace.

So far, we are opened for business in more than 50 countries and 600 destinations, and we are also a diverse team of 200 employees from 20 different countries.

Our headquarters are based in Paris on a barge moored on the Seine River, and we also have a second office of 100 people based in Barcelona.

Sounds good? We’d love for you to join us! With a rapidly growing company and a super work atmosphere; it’s not a coincidence that we have been awarded the “Happy at Work!” badge.

Job description

💪 The Team:

You will join the Customer Success team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.

At Click&Boat, our operations are divided into three main Business Units:

• Supply: Engages with boat owners to optimize listings and ensure top-quality service.

• Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing deals.

• Customer Success: Acts as the primary point of contact after a booking, managing communication between boat owners and tenants, and addressing modifications, cancellations, insurance, or accident-related issues.

The Customer Success team is led by Edoardo, Head of Customer Success, and is structured by request complexity: Level I and II. In this role, you’ll join the Level I team and report directly to Francesca, the team Lead.

🚀 Missions:

As a Customer Success Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Your main tasks will include:

• Facilitating Communication: Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and conditions.

• Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for changes.

• Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth transitions for clients.

• Improve user experience: Enhance the user experience through customer support and assistance for our clients and partners.

• Improving Service Quality: Collecting feedback, identifying recurring issues, and suggesting process and product improvements.

• Tracking Performance: Participate in sharing feedback on how to improve the company service and the customers' satisfaction.

• Team Support: Collaborating with colleagues to ensure excellent service coverage.

To maximize the reactivity and customer satisfaction, we are used to working on weekends. You will be required to work at least one weekend per month following a planning given in advance (in return, you will be granted two consecutive days off for recuperation).

🎉 Why join us?

• Real-World Experience: Learn all aspects of customer care, gaining hands-on experience with different types of clients and situations. Benefit from extensive training to build your skills throughout the internship.

• Diverse Client Interactions: Assist clients on a variety of topics, developing problem-solving skills and adaptability.

• Boost your soft skills: Strengthen soft skills that will be crucial in any aspect of your professional career: effective and professional communication, emotion control, assertiveness and active listening, among many others.

• Multicultural Environment: Use your language skills to communicate with clients and practice multiple languages daily with our international team.

• Fast-Paced Scale-Up: Join a growing company with big ambitions to become the world's top boat rental platform.