Program Executive

Company Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The Program Executive is responsible for the day to day operations and management of RPO services. This includes managing client relationships and RPO resources; ensuring teams are achieving results. The Program Executive will work to establish the operational strategic plan and managing progress to achieve program objectives. The Director of Operations II will be accountable for ensuring the success of the RPO programs.
As Program Executive you will provide visionary account leadership, ensuring that the account team is operating in unison and focused on service excellence. As client requirements shift in response to external market factors, you will create new solutions to consistently deliver results that exceed expectations.
As Program Executive you should be passionate about creating an extraordinary experience that aligns to the client and AGS Values for all stakeholders of our recruitment services. You will provide the client with insight into latest trends and ensure that our clients grow their measurable competitive advantage through acquisition of top talent. The Program Leader will be responsible for driving best practices and serve as an ambassador for the Allegis Global Solutions brand at every interaction.
A Program Executive will manage a book of business that is less than $6 million dollars annual revenue.
Responsibilities:
• Build and maintain relationships with client stakeholders
• Provide day-to-day management of all resources
• Determine Performance Goals and Expected Business Results for RPO resources
• Accountable for weekly/monthly/quarterly/yearly delivery
• Responsible for frequent monitoring and reporting on SLAs and KPIs
• Create appropriate material for Quarterly and Yearly Business Reviews with client
• Will participate in program implementation which includes program staffing, operational process engineering, and resource training
• Oversee diversity hiring initiatives for client
• Ensure client specific compliance and process adherence is met by team
• Provide oversight of recruitment tool investment and allocation including job boards licenses, association participating, and networking activities
• Responsible for ongoing staffing requirements and training of new resources
• Manage risk for all operational activity
• Analyze business information and market to identify issues or trends
• Develop and implement solutions to overcome operational related delivery issues
• Serve as point of escalation for day to day operational delivery issues
• Coordinate leadership and client involvement for problem resolution and/or critical decision making

Hiring:
• Build a collaborative, high-performance team that is culturally aligned to Allegis Global Services and Allegis Group.
• Partner with internal recruiting function (TAP) to attract and engage necessary levels of employees.
• Ensure a consistent on-boarding process, reinforce the utilization of the AGS Way training.

Career Development:
• Identify, coach and develop high performers; create and on-going management of succession planning.
• Talent Management: Establish appropriate develo