Director, Customer Solutions

Build a rock-solid future with BURNCO!!!

BURNCO is a fourth-generation family-owned aggregate construction materials company with over 70+ locations in Canada & the USA and growing. We've been supporting family values and building for the next generation for over a hundred years, and we need you to help make the next hundred years even better.

BURNCO has a tremendous opportunity for a Director, Customer Solutions to based out of our regional office in Irving, Texas. Reporting to our Chief Information Officer, you will lead our IT Business Relationships, Reporting & Analytics, and Front-Line Systems teams. This role is pivotal in aligning IT strategies with business objectives, driving efficiency through robust reporting and analytics, and ensuring seamless operation of Front-Line systems critical to our organization. 

You serve as a liaison between IT and the business, and a trusted advisor to the business units. You play a critical role in shaping the organization's technology strategy, fostering innovation, and ensuring that IT remains a strategic partner in achieving overall business success. This position requires a dynamic leader who can effectively bridge the gap between technology and business, driving digital transformation and creating value across the organization. A competent working knowledge of the ready-mix concrete, asphalt and construction aggregates business environment is required. 

RESPONSIBILITIES 

As the Director, Customer Solutions, you will spearhead our efforts to cultivate a customer-centric approach and establish IT as a trusted ally and strategic partner to the business. This includes: 

Business Relationship Management

• Build and maintain strong relationships between IT and internal business units, understanding their needs and priorities.
• Act as a trusted advisor to business units, providing strategic guidance on IT solutions and capabilities and ensuring that technology solutions provide maximum return on investment.
• Proactively engage with customers to gather feedback, identify opportunities for improvement, and ensure satisfaction.
• Align IT strategies with overall business strategies for each business unit and develop transformation roadmaps to enable IT strategy.
• Coordinate activities across IT teams as needed to provide seamless service to the business and as the key liaison across all functional areas including business units, IT, and outside vendors.
• Assist in prioritizing IT projects and ensure the development of business case justifications and cost/benefit analyses for IT spending and initiatives
• Participate in IT budgeting and planning processes
• Lead the design and implementation of innovative IT solutions that enhance customer experience and operational efficiency
• Drive continuous improvement initiatives based on customer feedback and industry best practices
• Champion the adoption of emerging technologies that align with business objectives and customer needs
• Participate in field research in pursuit of new solutions and evaluate the applicability of and effectiveness of current solutions
• Keep current with trends and issues in the Ready Mix/IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.

Reporting & Analytics

• Understand business needs and reporting requirements.
• Oversee the design and implementation of comprehensive reporting systems.
• Utilize data analytics to provide insights that support decision-making and improve operational efficiency.
• Analyze data to ensure requirements are being met and implement data quality checks and validation processes to ensure the integrity and reliability of reports and analyses
• Ensure compliance with data security and privacy regulations.

Front Line Systems Management

• Manage the implementation, maintenance, and enhancement of front-line systems
• Operational Technology SMEs (App Maintenance, User Support, Project Support, Knowledge Sharing etc.)
• Operations systems project delivery
• Ensure systems are scalable, reliable, and user-friendly.
• Collaborate with IT teams and business units to address system issues and op