Sr. Director, Field Effectiveness & Operations

<p>Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.</p> <p><span><strong><span>Role Overview</span></strong></span></p> <p><span>We are looking for a strategic, hands-on leader to shape and scale our Field Effectiveness &amp; Operations capability. This role will partner closely with Commercial Leadership to develop field strategy, improve customer-facing team performance, and ensure insights translate into action with field leadership and frontline leaders.</span></p> <p><span>This is not a traditional oversight role. The successful candidate will be expected to serve as a thought leader, work directly with data and analytics models, challenge assumptions, and build practical solutions that improve field execution, customer engagement, and business performance.</span></p> <p><span>Collaboration is central to the role. This leader will work deeply across Analytics, Brand Teams, CRM, Training, Sales Leadership, Customer Engagement, Market Access, Digital, Finance, and other cross-functional partners to build capabilities and drive continuous improvement across a new and evolving organization.</span></p> <p> </p> <p><span><strong><span>Strategic Expectations</span></strong></span></p> <ul> <li><span><strong><span>Field Strategy Partnership: </span></strong><span>Partner with Commercial Leadership to define field strategy, customer-facing priorities, execution plans, and performance measures.</span></span></li> <li><span><strong><span>Thought Leadership: </span></strong><span>Serve as a strategic thought partner on field effectiveness, customer engagement, sales force effectiveness, and commercial execution.</span></span></li> <li><span><strong><span>Hands-On Analytics: </span></strong><span>Personally engage in data modeling, performance analysis, scenario development, and insight generation to inform business decisions.</span></span></li> <li><span><strong><span>Capability Building: </span></strong><span>Shape the vision, operating model, tools, processes, and capabilities required for continuous improvement of the Field Effectiveness &amp; Operations organization.</span></span></li> <li><span><strong><span>Pull-Through with the Field: </span></strong><span>Translate strategy and analytics into practical actions that field leadership and frontline leaders can adopt and execute.</span></span></li> <li><span><strong><span>Cross-Functional Collaboration: </span></strong><span>Build strong partnerships across Analytics, Brand Teams, CRM, Training, Digital, Market Access, Finance, and Sales Leadership to align priorities and accelerate impact.</span></span></li> </ul> <p> </p> <p><span><strong><span>Key Responsibilities</span></strong></span></p> <ul> <li><span><strong><span>Direct Ownership: </span></strong><span>Lead field effectiveness strategy, sales force effectiveness, field operations, performance management, and customer-facing team capability initiatives.</span></span></li> <li><span><strong><span>Hands-On Execution: </span></strong><span>Work directly with data, dashboards, analytical models, CRM outputs, segmentation, targeting, territory performance, field activity, and customer engagement data to identify opportunities and solve business problems.</span></span></li> <li><span><strong><span>Commercial Decision Support: </span></strong><span>Develop insights, recommendations, and clear executive-ready narratives that help Commercial Leadership make better and faster decisions.</span></span></li> <li><span><strong><span>Field Leadership Partnership: </span></strong><span>Partner with field leaders and frontline managers to understand execution barriers, improve adoption, and create practical solutions that improve customer engagement and performance.</span></span></li> <li><span><strong><span>Continuous Improvement: </span></strong><span>Establish routines, scorecards, performance reviews, and feedback loops that help the organization learn, adapt, and improve over time.</span></span></li> <li><span><strong><span>Integrated Ways of Working: </span></strong><span>Connect Analytics, Brand Teams, CRM, Training, Customer Engagement, and Field Leadership to ensure strategy, tools, training, and execution are aligned.</span></span></li> <li><span><strong><span>Team Leadership: </span></strong><span>Build, coach, and develop a high-performing team with strong commercial fluency, analytical depth, collaboration, and execution discipline.</span></span></li> </ul> <p> </p> <p><span><strong><span>Skills/Qualifications/Education:</span></strong><strong><span> </span></strong><span>To perform this j