Executive Housekeeper - The Hotel Hershey

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. 

The Executive Housekeeper is responsible for managing and coordinating all functions of Housekeeping for Public areas, Back of House areas, Turndown Service, Night Cleaners, and Guest Rooms including the Villas at the Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Direct the overall training and development of Union and Non-union staff. Provide strong leadership skills and be readily accessible to the staff. Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness. Conduct line up meetings, weekly meetings, and assist with content creation and delivery of quarterly department meetings.*

• Maintain or exceed standards of cleanliness and a consistently positive guest experience as documented by AAA and Forbes standards. Inspect hotel including rooms, back of house, and public areas to ensure standards are achieved. Conduct training and coaching sessions on chemical and equipment usage, departmental policies and the various components of the highest levels of service according to Hotel Hershey.*

• Oversee the administrative functions of the Housekeeping office to ensure accurate record keeping, Lost and Found procedures through the department, maintain inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner. Oversee electronic updating of rooms, assigning rooms, and tracking service refusals.*

• Collaborate with the Engineering Department for Preventative Maintenance Program. The Executive Housekeeper will also assist and plan guest room and corridor renovations.*

• Ensure proper scheduling of all staff (union and non-union), as well as related payroll procedures.*

• Assist the Director of Rooms on Annual Budgets and Capital projects for the Housekeeping Department.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 7 years of related experience.

• Industry Experience - Hospitality/Tourism, Luxury Hotel

• Minimum of 5 years of supervisory experience.

• 18 years of age or older.

• Bachelor’s degree - Business Administration, Communications, Hospitality Management, Hotel Restaurant Management, Human Resources

• Relevant work experience can be substituted for education - 7 years

Knowledge, Skills, and Abilities:

• Proficient working with details on a daily basis for prolonged periods of time.

• Skilled in the use of Google Suite applications, including Sheets and Docs.

• Proficient in using scheduling software and other relevant systems.

• Flexibility to adjust to hanging priorities and guest needs.

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (100ft maximum height)

• Lifting Occasional (<33%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Occasional (<33%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or finge