Quality Assurance and Compliance Specialist - Health and Human Services

Must possess the physical, developmental and mental ability to perform job tasks, responsibilities and duties of the job illustrated below:

MAJOR FUNCTION

 Provides administrative oversight of monitoring and evaluation activities, including the development and ongoing maintenance of project specific quality assurance plans. Ensures that contractual obligations and County standards are adhered. Responsible for monitoring and managing grants, contracts, and other programs and projects administered through the Health and Human Services Division for quality of process, outcomes, and suitability of purpose. Assures compliance with federal, state, and local regulations and policies. Advises Division management in developing measurable outcomes and standards of acceptable performance and effective contract language. Performs organizational and operational analysis of programs within the Division and recommends changes to management. Develops and/or guides the implementation of quality management systems within the Division; and to perform special projects as needed. Assists in recordkeeping and desk reviews for the Indigent Health Care contracts. Reports to the Provider Services Manager.

ILLUSTRATIVE DUTIES

• Reviews monitoring reports for assessment and evaluation of program and performance goals. 

• Prepares schedules, tracks progress, and reviews documentation and other information related to contracts, programs, and projects. 

• Acts as liaison with all Division programs requiring technical support and assistance with directly operated programs or third-party contracts. 

• Maps processes and perform quality audits of programs. 

• Plans, schedules, assists, and/or conduct training for Division staff regarding contract preparation, contract management, program management, and related activities. 

• Verify that all final reports required by contracts or grants are completed. 

• Participate in planning and strategy meetings. 

• Provide feedback and guidance in the contract planning process. 

• Make recommendations for contract compliance. 

• Reviews outside agency annual audited financial statements. 

• Capture, record and implement best practices for improvements. 

• Integrate and align the processes that will best achieve the desired results. 

• Review, analyze documentation, and make recommendations to ensure contract requirements are met while minimizing unnecessary processes. 

• Identify trends and suggest corrective and preventive actions. 

• Interact with all levels of management and with key contacts in and outside own area of expertise. 

• Establish written policies and procedures regarding the Programs. 

• Develop necessary forms, applications, and documents. 

• Develop and maintain contract and grant management database for tracking purposes. 

• Maintain good public relations and provide clear spoken information via telephone and direct contact; provide information and guidance to appropriate contacts; provide outreach and training to outside funded agencies and internal team members.

• Maintain confidentiality of sensitive and confidential matters and information. 

• Prepares reports and presentations to management, officials, funding sources, and contract providers. 

• Prepare comprehensive reports, correspondence, and memoranda. 

• Prepare budget and fiscal expenditure reports. 

• Attends conferences/meetings. 

• Perform related duties as required.

KNOWLEDGE, ABILITIES AND SKILLS

• Knowledge of business and administrative principles, practices, methods, and techniques. 

• Knowledge of fiscal reporting systems, budget preparation, and record management systems.

• Knowledge of, or ability to learn, applicable county, state, and federal laws, rules, regulations, and policies. 

• Strong familiarity with business and contract law. 

• Skilled in the use of Windows-based word processing, spreadsheet, and database software applications.

• Skilled in data analysis and time management. 

• Ability to use