Manager, Sales & Service - University of California Berkley

Learfield Amplify represents over 40 collegiate athletic departments, professional sports teams and related industry organizations nationwide, with more than 200 on-site sales personnel dedicated to serving these respective relationships. The company delivers a total revenue solution through staff development, high-value expertise, and engaged fan relationships. As the sports industry and fan behavior continues to evolve, Learfield Amplify also remains at the forefront of business intelligence through many of its national relationships as well as with Fanbase, powered by Learfield, leading to increased revenues for teams across the country.

Learfield Amplify seeks a dynamic and results-driven Manager, Sales & Service to lead our sales and customer service teams. This role is responsible for driving revenue growth, enhancing customer satisfaction, and ensuring the effective delivery of services.

Responsibilities: 

• Support revenue generation efforts involving ticket sales, new donor acquisition, customer service, and other revenue generating opportunities
• Support Director of Sales in the recruiting, hiring and professional development of revenue generation staff
• Will directly manage the Sales & Service team
• Provide ongoing training, coaching and mentoring for revenue generation staff
• Participate in regular staff meetings and facilitate discussion and sharing of ideas related to revenue generation
• Develop and maintain a personal client base of sales prospects and customers
• Support in the creation of the annual Revenue Generation plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all our various customers
• Effectively manage various group assets / experiences to maximize revenue at all home games
• Prepare timely and accurate sales reports that monitor the progress of the revenue generation team both individually and collectively and ensure that we maintain proper sales pacing to meet the goals set forth
• Work with members of the senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
• Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving revenue
• Work closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental revenue

  

Minimum Qualifications: 

• 2+ years of experience working in sales with collegiate and/or professional sports team
• Superior communication skills, collaborative with strong leadership and interpersonal skills
• Results oriented leader with proven ability to motivate people and maximize revenue production
• Proven track record in revenue generation
• Enthusiastic, creative and able to think both strategically and tactically
• Ability to work in a dynamic, high-paced environment
• Ability to handle multiple tasks at one time
• Highest level of personal and professional integrity and ethics
• Strong customer service skills
• Demonstrated proficiency in Microsoft Office Suite
• Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
• Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc
• Willingness and ability to work long hours, including holidays and weekends as required

Preferred Qualifications:

• Bachelor’s degree in business, marketing, or a related field

The approximate national base pay for this position is $69,000. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.The pay rate will comply with all minimum federal, state, and local wage/salary requirements.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gende