Project Specialist

 

 

Project Specialist

 

Location:  DPSC - St. Louis, MO Working hours: 

 

 

 

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

 

 

Job Summary

POSITION SUMMARY:

We are seeking an early career candidate that will act as a bridge between transformation efforts and field service teams, supporting both frontline managers and technicians in achieving key performance targets while embedding a culture of operational excellence. 

The Project Specialist – Operations & Implementation plays a key role in supporting strategic initiatives that drive operational excellence, service transformation, and business growth. This role is responsible for coordinating projects, analyzing performance metrics, optimizing field service workflows, and ensuring compliance across teams. Additionally, the Project Specialist will provide hands-on coaching to frontline employees and managers to facilitate adoption of new processes and continuous improvement methodologies. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

An Project Specialist will be responsible for, but not limited to, the following duties:

 

 Operations & Service Transformation Support

• Assist in executing the DPC Service Growth Program, driving both service expansion and operational efficiency. 
• Support the development and refinement of operational models to enhance customer experience and revenue growth. 
• Work closely with the Senior Transformation Manager to align transformation efforts with overall business goals. 

Field Service Support, Coaching & Compliance

• Act as a key support point for Field Service Managers and Technicians, ensuring alignment with transformation initiatives. 
• Assist in supporting training efforts to help coach and guide frontline employees and managers to drive adoption of new ways of working. 
• Monitor technician utilization, service documentation, and performance metrics, identifying areas for improvement. 
• Provide support and hands-on coaching to field technicians to improve documentation accuracy, job tracking, and process adherence. 
• Work with managers to address performance gaps and implement corrective action plans when needed. 
• Apply change management principles to help teams transition smoothly to new processes and tools. 

Performance Analytics & Reporting

• Conduct in-depth analysis of service and operational performance metrics, including technician efficiency, service package adoption, and customer satisfaction. 
• Assist in creating reports and tracking key performance indicators through the use and or development of dashboards, reports, and presentations to support data-driven decision-making. 
• Identify trends, bottlenecks, and opportunities for process optimization. 
• Engage with stakeholders to track progress, address execution challenges, and adapt strategies as needed. 

Process Improvement & Change Management