Tech Project Manager

💜 About Loyal Guru

Loyal Guru is the Only Customer Data Platform Built For Retailers To Activate Loyalty. Top-notch technology and retail expertise under one cloud-based platform to help our customers achieve next-level omnichannel marketing. We transform customer data into actionable loyalty programs and personalized coupons, providing retailers with an unparalleled competitive edge.

The team behind

We are an international team of passionate, humble, and dynamic professionals gathering each individual’s potential and contributing in many different ways to the same mission. We do believe in an open culture to shape what we are, where bright ideas and excellence come from a great combination of enthusiasm, expertise and why not? fun

🌟 The Role

As a Technical Project Manager at Loyal Guru, you will lead the technical onboarding and deployment of our SaaS product for mid-to-large-sized companies. You will own the client relationship throughout the integration process, leveraging your deep technical background to guarantee a smooth and successful experience. This role requires you to be the bridge between expert project management and a profound understanding of APIs, architectural patterns, and client systems.

Responsibilities:

• Lead the delivery of product rollout projects, managing scope and technical risks to ensure delivery is in line with contractual commitments.

• Lead discovery workshops with client stakeholders to analyze technical and functional requirements and define the optimal integration strategy.

• Act as the primary technical expert on the Loyal Guru API, explaining its features, data models, and authentication methods to client developers and architects.

• Manage client relationships as the main point of contact for delivery, using strong interpersonal skills to build trust and an excellent working relationship.

• Create and prioritize the delivery roadmap based on business value and technical risk.

• Proactively coordinate delivery tasks between internal and external teams to make things happen.

• Accurately monitor client projects with appropriate metrics, including status reports, risk management, and budget tracking.

• Ensure contractual commitments and deadlines are met, diplomatically protecting teams from unproductive distractions.

🎯 Your Profile:

• You have 5+ years of experience managing complex IT projects, with a mandatory background as a Software Developer, Solutions Architect, or a similar hands-on technical role.

• You have a solid understanding of project management methodologies (knowledge of PMBOK is essential).

• You have a deep understanding of APIs, data modeling, system integration patterns, and Software as a Service (SaaS) principles.

• You possess excel