Director - Debit Card Fraud Program Leader

General information

Career area Deposits Operations Work Location(s) 1100 Virginia Drive, PA, 12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 20311 Posted Date 08-01-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Debit Card Fraud Program Leader is responsible for driving the strategy for fraud prevention and mitigation across the entire debit card lifecycle – from card issuance to account closure. This role will ensure that Ally adheres to key regulations and industry best practices while optimizing fraud detection capabilities and recoveries. The leader will also develop and maintain performance monitoring dashboards, drive strategic projects, and stay engaged with emerging fraud schemes. 
Ally work locations are Charlotte NC, Lewisville TX, Jacksonville Fl or Fort Washington PA. In office role with Hybrid schedule, currently 3 days in office and 2 remote
At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

Fraud Strategy and Optimization 

• Design fraud strategies tailored to each stage of debit card lifecycle (Issuance, Activation, Provisioning, Maintenance and Closure) 
• Collaborate with the Product, Mastercard, and the processor to implement effective client centric controls. 
• Optimize fraud detection systems and processes to improve accuracy and efficiency in identifying fraudulent activities. 
• Lead efforts to recover funds from fraudulent transactions, track and improve overall recovery rates. 
• Stay informed about industry best practices, new fraud schemes, customer complaints, and regulatory requirements to ensure the organization remains compliant and proactive. 

Performance Monitoring and Analytics 

• Design and develop performance monitoring dashboards using Power BI to track key metrics and trends in debit card fraud. 
• Utilize