Senior Application Support Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Voya is seeking a highly motivated and skilled Application Support Consultant to join our dynamic team. As an Application Support Consultant, you will be responsible for ensuring proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. You will work closely with our experienced development team, contributing to the overall success of our solutions. The Application Support Consultant supports the Application Maintenance IT Manager and Director and is accountable for the tactical Application Maintenance delivery for the Digital portfolio.   Application Maintenance delivery includes Technical Risk Management, Incident, Problem & Change Management oversight and performance management, Process Management and Vendor Management.  Guides Application Systems solutions design through the life cycle of a set of work.  Partners with teams supporting Application Development and Application Maintenance such as Quality Assurance, Release Management and Shared Services in to maintain a stable portfolio and support model.

The Contributions You’ll Make:

• Ensures proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution.
• Hands on coding/development of break fixes and minor enhancement for front end digital applications (including mobile app) and back-end JAVA batch applications.
• Provides technical and application portfolio risk management.
• Has accountability for the technical delivery of work for a defined portfolio.
• Ensure delivery and planning of extensive application maintenance and currency efforts in partnership with project management.
• Coordinates with the Application Development Project team and application maintenance team.
• Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
• Review support documentation for Operational IT governance and ensure it is up to standard.
• Identify opportunities for new services, continuous improvement, and cost reduction and manage related change requests.
• Manages the day-to-day operations (e.g. application maintenance, stability, innovation, development, incident, change & problem management)
• Ensure compliance with Voya policy and SLAs.
• Review performance results and determine when application maintenance support levels need to be changed. 
• Seeks to achieve the highest value service from vendors and evaluates vendor performance based on vendor metrics.
• Review and validate service level report accuracy and escalate concerns/discrepancies.

Minimum Knowledge & Experience

• Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, Master’s Degree preferred.
• 8+ years of software engineering and development or Operations, including 5 years in technical leadership, preferably within a Digital Application P