Salesforce Administrator

The Job

As the Salesforce Administrator you will be responsible for implementing Ace’s Retail Operations wholesale sales strategies via Salesforce.

This position will be expected to provide recommendations for the various methods of utilizing Salesforce to maximize the value of the tool; maximize the efforts of the field team’s efforts regarding the sales cycle; create & provide reporting back to departments within Ace that are collaborating with the field team on a selling opportunity (i.e. merchandising, consumer marketing, etc.)

The Salesforce Administrator is responsible for leading and executing the administration and the ongoing training of Salesforce at ACE.  This includes database administration, management, training and documentation, planning and support of vendor management.  The Salesforce Administrator will work closely with ACE’s IT team to execute project work plans to meet the changing needs and requirements of end users.

What you’ll do

• Provide technical support and customer service efforts for Salesforce users, diagnose and resolve problems and seek opportunities to enhance work flows.  There are 300+ active end users with the majority of them field based.
• Collaborate/manage ongoing relationships with our business partners including Salesforce.com (software) and Ace IT (business intelligence/Ace Data) as well as any project managers to create work flows that keep the Salesforce related projects on time and within budget.
• Execute all configuration changes and proactively monitor the tool for usefulness and data integrity. Develop reports, dashboards and processes that continue to deliver a tool that is seen as a “game changer” to the end user.
• Communicate with senior leadership on a regular basis project status, potential delays and any timeline changes.
• Utilize and work with a Field Input Team that have given previous direction in the past.  This team represents each of the business functions with Salesforce users:  DM, RM, MDM and PM.
• Own all training as it relates to Salesforce at Ace Hardware. Training all new hires during their first few weeks as well as all ongoing enhancements as upgrades become available and the challenges those upgrades bring. Monitor user adoption rates and respond as needed (additional training, communication or modifications) to improve adoption
• Manage ongoing support requests and administrative needs of all Salesforce end users.
• Maintain day to day operational activities while proactively reaching out to the field for future enhancements to keep the tool relevant and constantly evolving.

What you need to succeed

• Bachelor’s Degree and a minimum of 3 years or equivalent experience required.
• Minimum of 2 years’ experience in Salesforce.com (certifications or experience)
• Strong leadership skills and experience in leading project/program teams
• Excellent project management skills
• Ongoing training and Salesforce administration certification required
• Proficient in data manipulation
• Strong research and analysis skills, including aptitude and skills around managing and organizing large blocks of information.
• Occasional overnight travel required (2-4 nights/month), conferences, internal/external meetings; ability to independently travel as needed, without restriction, by all modes of transportation, including car or plane for training or meetings.

We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Compensation Details:

$105000 - $125000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of