This is an ONSITE role located at 100 Throckmorton Street, Fort Worth, TX 76102

WHO YOU ARE:

You are a data-driven leader with a passion for turning operational complexity into streamlined, merchant-first experiences. You are not just focused on managing a team, you are committed to empowering them through performance insights, clear goals, and a shared vision for continuous improvement. You thrive in cross-functional environments, enjoy solving process bottlenecks, and know how to build trust through transparency, education, and support.

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

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RESPONSIBILITIES:

The Manager, Application Care Team is responsible for overseeing the onboarding process for pending applications with a focus on maximizing account activations and reducing onboarding friction for our merchants and our sales partners.

• Strategic focus on measuring and analyzing metrics and performance to drive accountability.

• Introduce process improvements through education/training, policy changes, and/or technology

• Oversee Application Care Team

• Ensure objectives ate met regarding productivity and KPI’s

• Cultivate in-depth relationships with sales partners to provide streamlined onboarding and client support experiences

• Provide education on ways to anticipate and/or resolve pending applications more efficiently

• Partner with Credit Manager to promote a culture of frictionless onboarding and optimize workflows to eliminate avoidable pending accounts

BASIC QUALIFICATIONS: (Required)

• Bachelor's degree in Business related field, OR HS Diploma/GED AND 4 years of experience in a related field

• 2 years of people management experience   

• Must be 18 years of age or older  

PREFERRED QUALIFICATIONS: (Desired but not required)

• 4 years of merchant acquirer/payments processor experience

• Supporting internal/external sales partners    

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to