Customer Service Representative

Customer Service Representative

Starting Pay Range: $14.60/Hour + Tips

Full Time/Part Time: Part Time

Availability: Must be able to work nights, weekends, and holidays.

Benefits: 401k; Holiday Pay; Team Member Perks and Discounts!

We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Customer Service Representative (CSR). The right person shares FatCats values and is passionate about working together as a team to provide amazing experiences for our guests.

Why FatCats

We are incredibly proud of our culture that focuses on the professional and personal growth of our team members in an energetic, positive environment with a highly productive, collaborative, and engaged team. If you're self-motivated, have great guest service skills and are looking for a company that wants to help you grow, then we encourage you to apply for this position!

FatCats Mission, Values, and Culture

FatCats Mission

We delight and connect people... one film, one game, one experience at a time.

FatCats Values- PRIDE

P - Passionate- "I am enthusiastic"

R - Respect- "I respect myself and others"

I - Integrity- "I always do the right thing"

D - Disciplined- "I always strive for excellence"

E - Empowered- "I make a difference every day"

FatCats Culture

Communication

• We uphold an "open door policy" because we want to hear your ideas, thoughts, and concerns.
• We encourage good communication and discourage unproductive complaints and gossip to cultivate a positive culture.

Personal Development

• We actively develop our team members to help them reach their professional and personal goals.
• We strive to promote internally as much as possible and love to see team members find success within our organization.

Individuality

• We encourage you to bring your unique personality and to be authentic in your interactions with our guests and other team members.
• We value your time at work as well as at home and promote a balance between the two.

REQUIREMENTS

Duties and Responsibilities

• Contribute to an environment for our team and guests that is fun, professional and in alignment with our company values.
• Work with the team to execute the goals communicated in the pre-shift huddle.
• Assist team members as needed or as directed by leadership team.
• Engage our guests by creating delightful experiences while providing a guest friendly environment.
• Being open to collaboration of new ideas and creativity to provide an exceptional guest experience.
• Maintain an awareness of all products and daily, weekly, monthly, gift card promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise and participates in receiving and monitoring floor stock.
• Follow all Company policies, procedures, systems, processes, and direction.
• Provide effective communication with guests, leadership team and peers.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Be empowered to assess and solve guest needs.
• Complete other duties as assigned by the leadership team.

Required Skills and Qualifications

• Personable but professional demeanor.
• Computer literate with ability to learn new software programs and applications easily.
• Ability to accurately complete all documentation.
• Ability to operate and use all necessary equipment.
• Able to walk, bend, stand and move around the center for extended periods.
• Ability to work varied hours/days as business dictates.
• Able to lift 35 pounds.

FatCats conducts a background check on all new employees. Final employment decision is contingent on all pre-screening requirements.