About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. 

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We seek an exceptional intern to join our Partner and Customer Experience Team. In this role, you will contribute to ongoing projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives. Your primary responsibility will be building automated listening posts to gather partner/customer feedback and create reports summarizing the results. The outcome of this work will enhance our partners’ and customers’ journeys and improve our customers’ outcomes.

In this role, you will also be responsible to:

• Feedback Analysis: Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends.

• Building automation: Update current Workato recipes and create new ones to automatically facilitate listening posts at set points in our customer and partner journeys.

• Feature Enhancement: Help identify areas for improvement by analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs.

• Project Support: Supporting ongoing experience team projects by creating enablement, building journey maps, and listening posts, as well as assisting in the development and implementation of reporting and analytical models.

• Communication and Reporting: Effectively communicate findings and insights to cross-functional teams and assist in preparing reports and presentations to stakeholders.

• Continuous Learning: Actively staying updated on industry tr