Manager, Customer References

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Best Places to Work 2024

Best Places to Work by Built In 2024

Great Place To Work Certified™ 2023

Fast Company's Best Workplaces for Innovators 2023

Financial Times The Americas’ Fastest Growing Companies 2023

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

We are seeking a results-driven, operationally minded Manager, Customer References to lead a team taking our Customer Reference Program to the next level.

As the Manager, Customer References you’d develop a portfolio of initiatives that will drive the next phase of Samsara’s Customer Reference Program, including advocate recruitment, management and engagement, advocate story sharing through sales references and marketing channels, and internal cross functional enablement on the program, its processes and its resources to help each Samsarian tell our customers’ stories, and more. 

This is a highly collaborative role and sub-team under our Customer Advocacy & Loyalty team, which is a part of the broader Customer Marketing team. This program is mission critical to increasing customer advocacy, loyalty, and retention to benefit Samsara’s long-term growth.

This role is open to candidates residing in the US except Alaska, California, Colorado, Connecticut, Delaware, Illinois, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington DC, and Washington.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will:

• Drive next phase of our Customer Reference Program: Exponentially scale and grow our existing Customer Reference Program, taking the number of references completed from hundreds to thousands in one year; manage the team to optimize our customer advocate database and systems, build new workflows and channels to identify, recruit, track, and enable advocates to share their stories via reviews, reference calls, referrals, and content; partner with Sales, Product, and Marketing to drive reference program adoption and impact.
• Operationalize and grow our managed references workstream: Improve the processes to identify and match priority references to key customer stories such as enterprise deals, brand campaigns, press, top industry events, earnings, analyst activities, product launches and more.
• Launch easy-to-use internal enablement: