Principal Systems Engineer - Remote

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview 

Evaluate, select, design, install, implement, configure, upgrade and optimize the performance of Allscripts application systems, databases and assigned technologies required to deliver infrastructure for internal and client-facing applications. 

 

This is a Remote role. 

 

Responsibilities 

• Manages, maintains, monitors and supports the infrastructure environment in assigned network technology domain 

• Installs, configures and supports network hardware and software required to operate network technology 

• Works with operations, to provide ongoing maintenance including updates, patches, and upgrades to network equipment 

• Troubleshoots and resolves issues in network technology including hardware, software, operating systems and application-related issues; Conducts performance monitoring, systems health checks and capacity planning 

• Identifies the common causes of the defects, prioritize them and systematically removes them so that they do not reoccur in further development work and reduces the overall defect injection rate (DIR) 

• Ensures validation has happened (peer, stakeholders) and all review comments have been closed / incorporated before delivery of any artifacts 

• Ensures the quality of the deliverables as per the defined defects standards 

• Takes complete ownership for the assigned task and reports progress of the project / task to all stakeholders timely; Keeps all stakeholders informed in a timely manner of scope creep and schedule delays 

• Provides technical direction, expertise within the team; leadership may be provided by assigning work to others 

• Identifies issues prior to client impact, documents issues, and works directly with individuals and teams from different areas of the organization to drive product improvement 

• Leads teams through adversity and critical incidents, help to drive closure, and seeks resolution when issues are escalated 

• Exercises independent judgement in developing methods, techniques, and evaluation criterion for obtaining results 

• Standardizes and automates processes and monitoring using scripting technology; Understands and follows change management procedures 

• Develops technical and system design documentation 

• Participates in a squad-based role, this includes working with other technical SMEs in order to support clients within the squad. Requests may come in various ways such as RITMs, SCTask, INCs, and performing CHGs through ServiceNow. 

 

Qualifications 

Academic and Professional Qualifications: 

• Bachelor's Degree or equivalent business/technical experience in networking 

  

Experience: 

• 10+ years relevant work experience; 8 years at the Principal level or equivalent experience (Preferred) 

• Must show proven track of being in a leadership role working with lower-level engineers and being an escalation point from an operations perspective while handling projects and working with architecture. 

• 5 years of total experience should be at the Expert level (Required) 

• CCNA level knowledge (Cisco) (Required) 

• CCNP/CCIE level knowledge (Cisco) (Required) 

• Route/Switch 
• Security 
• Data Center 
• SD-WAN 

• Azure cloud knowledge (Preferred) 

• VNET, NSG, Azure Firewall, VNG, App Gateway, Express Route 

• Fortinet /Palo Alto knowledge (Preferred) 

• Monitoring tools 

• Wireshark – Understanding of packet captures 
• Monitoring platforms 

• Circuit vendor relationship knowledge 

• Understanding of establishing and keeping track of circuit relations. 
• Will be involved in circuit MACD. 

• Lead efforts in writing or assisting in knowledge base articles 

• Working closely wi