Technical Operations Specialist

Company Description

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset

Job Description

The Technical Operations Specialist supports T5’s Data Center Operations by enhancing operational performance, standardizing best practices, and ensuring process compliance across the portfolio. Reporting directly to the Technical Program Manager – Data Center Operations (TPM – DCO), this role acts as a technical subject matter expert (SME) and process lead across initiatives that directly impact customer satisfaction, operational readiness, and strategic success.  

This position partners closely with cross-functional stakeholders—including Compliance, Construction, Business Development, EHS, and IT—providing technical insight and operational guidance during transitions, assessments, and strategic initiatives. 

RESPONSIBILITIES 

• Facility Operations & Technical Support 

• Serve as a global technical SME and escalation point for operational programs such as incident response, predictive maintenance, vendor coordination, and site health assessments. 

• Support site teams in resolving infrastructure challenges (e.g., HVAC, UPS, fire/life safety) 

• Conduct due diligence assessments at potential new client sites to identify risks, evaluate operational viability, and support bid/no-bid recommendations for Facilities Management engagements. 

• Collaborate with the Data Center Maintenance Program Manager to support maintenance planning and optimization initiatives. 

• Process Engineering & Tool Development 

• Identify inefficiencies in operations and support services, proposing and implementing scalable process improvements. 

• Design and refine tools using Microsoft Power Platform (Power Apps, Power Automate), Excel, and SharePoint for automation, documentation, and portfolio-wide visibility. 

• Participate in pilot programs and test new processes, systems, or policies before enterprise rollout. 

• Policy, Documentation & Compliance 

• Develop and maintain standardized documentation that ensures consistent and compliant facility operations. 

• Assist in ensuring that site teams are following documented processes and security protocols during audits and internal reviews. 

• Act as a liaison between the technical operations team and compliance auditors to ensure accurate interpretation and execution of standards. 

• Conduct operational risk assessments and propose mitigation strategies based on observed trends and industry best practices. 

• Assist in document lifecycle management using SharePoint, incorporating workflows for versioning, alerts, and expiration tracking. 

• Training & Mentorship 

• Provide on-the-ground mentorship and technical coaching for site operations personnel to strengthen preventative, corrective, and emergency response capabilities. 

• Collaborate with the Training Portfolio Manager and their team by contributing to training content, providing operational insights, and supporting program delivery where applicable. 

• Promote operational consistency through peer-to-peer learning and documented best practices. 

• Strategic, Due Diligence & Corporate Support 

• Assist the TPM – DCO with execution of corporate-level initiatives, new customer onboarding, and internal operational strategy rollouts. 

• Lead or contribute to due diligence site visits, capturing technical risk, vendor performance, and operational readiness. 

• Represent Technical Operations in cross-functional initiatives involving Construction, EHS, IT, Business Development (RFPs), and Facility Automation teams. 

• Participate in customer discussions an