Senior Manager, Design Research Lead

Senior Manager, Design Research

(Senior Manager- PL)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions. 

Role Overview

As the Design Research leader of our [Domain/LOB], you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the product area’s strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research leader peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.

Role Expectations

• Research Expertise: Has a mastery of a variety of research methods, fluency in research platforms, and an ability to connect dots and accelerate learning velocity across a cross-functional portfolio.

• Human Centered: Developing deep expertise in our customers and products in order to proactively identify research opportunities that deliver meaningful, actionable insights and tracking how we influence insights-to-action.
   

• Business Focused: Building and maintaining trusted relationships with leaders of business, product, design, engineering leveraging data and leading high impact programs that enable business outcomes

• Problem Solving: Evaluates diverse perspectives, data-driven insights, customer & business needs to understand impact, accelerates learning and program direction to enable researcher-led and democratized research

• Leadership: Leads research projects end to end, mentors junior researchers as well as design and cross functional partners.
   

• Strategic Influence & Judgment: Consistently identifies the highest-leverage opportunities, prioritizes effectively and negotiates needs with senior leaders and diverse stakeholders in a fluid environment.
   

• Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share insights, incorporating cross-functional perspectives to bridge gaps in information
   

• Communication: Presents work across levels and job functions using a human-centered approach that integrates data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

Basic Qualifications

• At least 6 years of experience conducting quantitative research, qualitative research, or a combination

• At least 5 years of experience conducting user experience research in a corporate environment

• At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)