Information Technology - Senior Business Systems Analyst

As the second-largest Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University’s eight colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computer Science & Engineering; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 390 Colleges: 2025 Edition, and Best Business Schools: 2024 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio, a Division I athletics program, and an impressive performing arts program that includes choir, band, dance, and theatre. www.sacredheart.edu
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To apply

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Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions.

Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.


Position Summary
Responsible for analyzing, designing, and optimizing the systems and processes that support the operational and academic functions of the university. Works closely with faculty, staff, administrators, and IT teams to understand business needs, translate them into technical requirements, and lead the implementation of technology solutions that enhance institutional performance. Requires expertise in higher education business processes, a strong understanding of relevant technologies, and the ability to manage complex projects and systems integrations.
This is a full-time onsite position.
Principal Duties & Responsibilities
• Business Process Analysis: Work closely with university departments to analyze business processes, workflows, and data requirements. Identify areas for improvement and provide solutions that align with institutional goals and objectives based on industry trends.
• Requirements Gathering & Documentation: Elicit and document detailed functional and technical requirements from stakeholders. Develop comprehensive system documentation, including user stories, process flow diagrams, and system specifications.
• System Implementation & Support: Collaborate with IT teams to design, test, and implement system solutions. Provide ongoing support during system rollouts, ensuring proper training, data migration, and user adoption.
• System Optimization: Continuously assess and evaluate existing systems and workflows to identify opportunities for process improvements and increased efficiency. Recommend and implement system upgrades or new technologies as needed.
• Communication & Training: Facilitate communication between technical and non-technical stakeholders. Conduct training sessions for end-users, helping them understand system functionality and encouraging effective use of technology to increase efficiency and productivity.
• Project Management Support: Assist in project planning, scheduling, and execution for system upgrades, replacements, and new implementations. Monitor progress and deliverables, ensuring alignment with timelines and budgets.
• Change Management: Support change management processes for system changes and upgrades, including preparing communication plans, conducting user acceptance testing (UAT), and gathering feedback.
• Compliance & Security: Ensure that business systems adhere to university policies, regulatory requirements (such as FERPA, HIPAA, etc.), and best practices for data security and privacy.
• Other duties as assig