Administrative Review Officer II - Braintree

Duties and Responsibilities

• Apply in-depth knowledge of Chapter 90 and 540 CMR regulations and RMV standards.

• Conduct administrative hearings on disputes, claims, and/or other matters involving the agency by interviewing witnesses, determining the admissibility of evidence and testimony, and rendering decisions based on laws, agency rules and regulations, and facts presented to ensure the agency adherence to legal requirements and equitable settlement of grievances.

• Coordinate assigned unit activities by scheduling hearings and conferences; drafting forms and form letters; attending meetings and conferences; revising agency office procedures; and maintaining agency activity records. 

• Serve as a resource for internal and external departments to research and resolve inquiries.

• Research laws, regulations, policy, and standards to ensure compliance.

• Provide customer service in a professional, efficient and courteous manner

• Determine the need for hearings, and /or further documentation

• Responsible for maintaining a variety of reports, correspondence, itineraries, forms, schedules, etc.

• Determine whether hearings on specific cases are warranted by consulting with agency staff and legal representatives of involved parties, reviewing documentation, the presence of procedural defects and/or weather court action is required.

• Prepare reports and document hearing cases identifying case strengths and weaknesses, findings and recommendations

• Demonstrate a thorough knowledge of RMV/ Driver Control Unit’s day to day operations.

• Demonstrate an understanding of RMV/ Driver control Unit’s departmental policies and procedures

• Ensure the accuracy of driver records and take corrective action if required

• Use internal and external software such as CJIS, Masscourts, ATLAS, and interlock vendor websites to research records and make decisions of customer records

• Performs related work as required.

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers. 

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.   

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that appl