Sales Support Agent

<p><strong>About viva.com</strong><br/></p><p>Viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the <a href="https://www.viva.com/" rel="nofollow noreferrer noopener" target="_blank">viva.com | Terminal app</a> and <a href="https://www.vivawallet.com/ecommerce-solutions" rel="nofollow noreferrer noopener" target="_blank">Smart Checkout payment gateway</a>, Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.</p><p>Learn more at <a href="https://www.viva.com/" rel="nofollow noreferrer noopener">viva.com</a></p><p><strong>We are looking for a passionate Sales Support Agent.</strong></p><ul> <li>Deliver timely, accurate and professional customer service to all customers by email, chat, or phone, documenting all information on customer interaction system according to standard operating procedures</li> <li>Assist our sales teams across Europe, providing them with information for sales-oriented issues and also research and resolve issues reported for our sales applications.</li> <li>Handle merchants’ card terminal subscriptions and provide necessary information to them, if needed.</li> <li>Be responsible for VW debit card and card terminal orders' management, exerting attention to detail in both Dynamics CRM &amp; ERP.</li> <li>Issue invoices and credit notes for card terminal orders in Dynamics ERP.</li> <li>Assist company’s logistics and accounting departments in mid-senior issues.</li> <li>Communicate with third party logistics partners in order to ensure that dispatching process is followed uninterrupted</li> <li>Managing the local office stock of terminals and viva.com cards and assign stock to field sales when it is needed</li> </ul><p><strong>Requirements</strong></p><ul> <li>Proven experience in customer support; experience as a sales/logistics coordinator or in other administrative positions will be considered a plus.</li> <li>Fluent MS Office user, tech-savvy, familiar with digital platforms and active social media user.</li> <li>ERP experience.</li> <li>Excellent user of French and English language.</li> <li>Well-organized and responsible with an aptitude in problem-solving.</li> <li>A team player with high level of dedication.</li> <li>BSc/BA in business administration or relevant field; certification in sales or logistics will be an asset</li> </ul><p><strong>Benefits</strong></p><ul> <ul> <li> Career development opportunities</li> <li> Attractive salary + bonus scheme</li> <li> Meal and eco vouchers</li> <li> Health insurance</li> <li> Employee Assistance Program (24/7)</li> <li> Gym Facility<br/> </li> </ul> <li>PS: did we mention that Viva.com is a Great Place to Work certified company?</li> </ul>