Job Description

The Senior Team Member Services Business Partner works hand in hand with TMS COEs and Store Operations to achieve optimal people results in the areas of Talent Development, Succession Planning, Training, TM Engagement with the objectives to increase retention and maintain optimal staffing levels for key store-based positions. The Sr. TMSBP uses data to identify trends to make proactive recommendations that support operational and strategic TMS objectives and supports higher level leaders in the region, including but not limited to the Executive TMS Leader and Regional Leadership team.

The TMSBP works with leadership to adapt and apply TMS initiatives and programs in a manner that supports local business needs. The role serves as the client face of TMS, acting as an interface and liaison with TMS COE groups
(including Recruiting, Talent Management, TMRI, Total Rewards and TMS Operations). Occasionally supports COEs with local responsibilities related to compliance with Company policies, government regulations, and statutory
requirements.

Essential Duties and Responsibilities

• High degree of responsibility and/or leads one or more of the TMS programs or projects.

• Work in coordination with legal department on labor relations.

• Responsible for coaching and developing IC4 level TMS Business Partners to become proficient as an IC5 level business partner.

• Supports and drives initiatives for not only their locations but the region and TMS BP team.

• Partners with Leaders of multiple levels to support business objectives and Talent Management.

• Routinely analyzes TMS metrics and trends to identify opportunities and make recommendations to ensure a well-staffed, healthy environment for our Team Members, Leaders, and Customers.

• Supports assigned organizations through provision of and or advice relating to various TMS programs and processes including:

  • Performance Management, Talent Assessment, and Team Member Development

  • Leader Development

  • Succession and Attrition Planning

  • Recruiting and Staffing

  • Total Rewards

  • Diversity and inclusion

  • Recognition

• Responsible for engaging and consulting with operational or functional leaders on talent, leadership, people strategy, organizational development, rewards, and culture.

• Supports Team Members’ communication, education, and advice on all TMS programs and systems.

• Supports bi-annual TM Connections to identify areas of opportunity and strengths for each location.

• Provides excellent customer service to all Team Members through either direct support of by directing

• TMs and Leaders to the appropriate resources.

• Recommends system and process improvements for related TMS functions.

• Partners with Global TMS teams on special projects and assignments

• Provides local support for global programs, rollouts, and initiatives.

• Supports client understanding and compliance with applicable company policies and practices.

• Ensures all legal and employment postings are visible and current.

• Maintains an open-door policy for all Team Members

• Other duties as assigned.

Skills/Requirements

Education and Experience:

• Bachelor’s degree and 4-6 years of relevant HR experience or an equivalent combination of education and relevant work experience.

Professional Knowledge:

• Demonstrated ability to support leaders in building and maintaining effective retail teams.

• Strong understanding of Human Resources concepts, practices, programs, and methodologies

• Understands company Human Resources policies, practices, and expectations.

• Previous experience working in labor relations.

• Understands and is able to apply parameters of labor issues including FMLA, ADA, HIPPA, and Leave of Absence to effectively route related matters to the appropriate COE.

• Working knowledge of HRMS systems and programs

• Strong knowledge of federal, state, and local, Human Resources regulations, and how these are applied

• within WFM.

• Knowledge of how people go through organizational change, change processes, change management

• best practice principles, methodologies, and tools.

• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint) Kronos, Workday, and other HRIS.

Relationship Management:

• Builds engaging relationships with stakeholders through trust, teamwork, and direct comm