Analyst / Associate, Provider Operations

 

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

As a member of the Provider Operations team you will have the opportunity to influence and impact key clinical initiatives at Charlie Health. Whether you are interested in analyzing how we best utilize our clinical capacity or improving operations in high growth provider businesses, this role will give you the opportunity to lead cross-functional projects that will have a profound impact on Charlie Health’s ability to deliver high-quality care. We expect that you will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. In this role, you will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health's success.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re  inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Process Optimization:

• Implement new programs that increase the productivity of various teams that impact clinical supply (e.g. Talent, Cross-Licensing, and Onboarding)
• Analyze talent acquisition data to assess the effectiveness of hiring strategies
• Contribute to initiatives aimed at increasing clinician productivity and reducing cost per session
• Support the implementation of best practices to improve clinical candidate generation, conversion, and retention

Data Analysis and Reporting:

• Develop and maintain reports and dashboards using SQL and Tableau to track Clinical team performance
• Analyze attendance and utilization trends and KPIs to identify areas for improvement
• Provide data-driven insights to help optimize clinical delivery process

Supply Forecasting and Planning:

• Partner with the Growth Strategy and Finance teams by translating admission forecasts into state-level supply planning
• Assist in setting Talent targets and goals based on market trends and company objectives
• Support our end-to-end supply model, ensuring proper staffing by state

Total Rewards & Retention:

• Design an ROI-centric total reward strategy for our clinical team
• Partner with our HR to track compensation, satisfaction, and retention across our clinical team

Bonus Calculations:

• Calculate and administer bonuses for clinicians and clinical recruiters, ensuring accuracy, timeliness, and alignment with performance metrics

Cross-Functional Collaboration:

• Work with teams across Clinical Intake, Care Delivery, Cross-Licensing, Talent, HR, and  Finance to ensure data consistency and strategic alignment
• Provide analytical support to enhance collaboration between Provider Operations and other teams

Requirements

• Bachelors degree
• 2-4 years of relevant work experience; consulting, investment banking or analytical operations candidates are strongly preferred
• Experience with SQL and/or Tableau is a plus
• Exceptional communication, interpersonal, listening and relationship-building skills
• Microsoft Excel fluency— this role will require significant modeling expertise
• Resourceful with a natural ability to problem solve
• Proactive self-started and natural multitasker
• Meticulous attention to deta