Manager, Reverse Logistics

ABOUT THE ROLE

Peloton is seeking an Operations Manager to support reverse logistics across Peloton’s full suite of products, including bikes, treads, row, tablets, accessories and apparel. The ideal candidate has excellent project management and communication skills, and the ability to manage effectively across teams and business functions, both internal and external.

YOUR DAILY IMPACT AT PELOTON

• Effectively manage reverse workstreams to identify opportunities and optimize cost, customer service and quality across all products. Projects include but not limited to:
• Lead cross-functional meetings to develop process improvements and system enhancements to facilitate the return and refurb process.
• Standardize our reverse logistics flow (systemic and operationally) across all Last Mile parties: Middle Mile and 3PL.
• Effectively manage all waste processes and procedures within our supply chain network. This will entail developing and implementing SOPs for all SKUs within our SC network as well as managing multiple vendor relationships. 
• Define and implement improvements to enhance member experience related to returns and improve defined OKR/KPI measures.
• Collaborate closely with key stakeholder teams including Middle Mile/Last Mile Logistics, Sustainability, Trade Compliance, Inventory, Quality, IT, and Demand Planning to establish and communicate clear SOP’s and build cross-functional relationships.
• Develop process improvements and SOPs for operations within Reverse Logistics pertaining to packaging, labeling, transportation, and data accuracy. 
• Develop and execute cost savings processes across the reverse logistics network. 
• Manage weekly/monthly/quarterly reporting for executive stakeholders on all Reverse Logistics KPIs. 

YOU BRING TO PELOTON

• Bachelor's degree in Supply Chain Management or 5+ years of professional supply chain & logistics experience, with at least 2 years of experience in a reverse logistics role. Apparel and accessories return experience is a plus. 
• Excellent leadership skills, including the ability to manage within a fast paced environment
• Ability to lead with an entrepreneurial mindset
• Exceptional communication skills
• A bias towards action, and exceptional follow-through
• High level of proficiency in Excel and data analysis
• Exceptional ability to organize time and resources effectively to determine priorities
• Desire to work in a fast-paced and rapidly-evolving environment
• Occasional travel is required up to 25% of the time. 
• Occasional weekend and holiday availability may be needed
• Office based role with hybrid schedule allowing for some flexibility. Subject to change based on business needs.

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The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: - Medical, dental and vision insurance - Generous paid time off policy - Short-term and long-term disability - Access to mental health services - 401k, tuition reimbursement and student loan paydown plans - Employee Stock Purchase Plan - Fertility and adoption support and up to 18 weeks of paid parental leave  - Child care and family care discounts - Free access to Peloton Digital App and apparel and product discounts - Commuter benefits and Citi Bike Discount - Pet insurance and so much more!  Base Salary Range$122,700—$159,400 USD

 

ABOUT PELOTON:

Peloton provides Members with expert instruction, world-class content and the fitness industry's leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.