Principal Product Manager - Communications Platform (CPaaS)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Reports to the Senior Director of Product Management for Communications Platform and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience.  Owns the key positioning statements, value proposition, and profitable business model for each assigned service.  Develops distribution strategy in a collaborative model with Lumen Sales & Marketing.  Ensures coordination with the overall Product Management organization.

 

Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Communications Platform (CPaaS) challenges which can be addressed at scale through Lumen’s fabric interconnect platform and its deep connectivity into the Publicly Switched Telephone Network (PSTN). Owns the product lifecycle for all assigned offerings in the Communications Platform portfolio, across growth, nurture and harvest phases.

 

Requires advanced technical/industry knowledge and understanding of the buying personas.  Position is both deep in content and broad in scope.  An entrepreneurial product leader responsible for defining, developing and leading how we deliver services to our customers. 

 

Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging.  Ability to translate service capabilities into digital models, envisioning products as packaged business capabilities to be delivered in an automated “as-a-Service” model.  Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations. 

 

This role provides opportunity to make an immediate impact on both our short-term deliverables and long-term strategic goals. Requires leading a team of matrixed organizations responsible for the development and lifecycle management of a complex product ecosystem that includes IT systems, networks, and 3rd party vendors and partners.

Location

This role is designated as a fully remote position within the United States.

 

The Main Responsibilities

• Contributes to modernizing our the $1.3B Voice and Voice-over-IP business by leading major product programs which drive revenue growth and customer engagement for assigned product lines in the CPaaS form factor.
• Leads and manages each assigned Communications Platform product to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions.
• Strong understanding for different customer segments, to which distribution strategy must be aligned – to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes.
• Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices – act as the general-manager of the assigned Communications Platform (CPaaS) offerings.
• Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications and data-center applications.
• Leads the development of new products and product features by understanding the market, and leading a team to create the right mix of Communications Platform (CPaaS) offers to drive profitable growth. 
• Prepares and delivers executive level presentations that include Communications Platform (CPaaS) performance and portfolio development asks grounded in financial justification and business cases.

What We Look For in a Candidate

Required Qualifications:

• Education Level: Bachelor's Degree
• Equivalent industry experience considered as compensating qualifications
• Versed in the