Administrative Support Associate IV - Planning and Development Services
Buncombe County GovernmentAbout the role
Buncombe County is hiring an Administrative Support Associate IV for the Buncombe County Planning Department. The Buncombe County Planning and Development Department develops and enforces ordinances, policies, and procedures related to the use of land, in order to maintain orderly and responsible growth in the county. The department administers a number of ordinances and programs related to zoning, subdivisions, affordable housing, transportation, sustainability, E-911 addressing, floodplain management, and stormwater and erosion control.
This position reports to the Development Services Division Manager. This person will work closely with our customers and staff to ensure a positive and timely experience. Ideal candidates possess strong communication and organizational skills.
This position is in-person, Monday through Friday from 8am-5pm and will be located at 35 Woodfin St. Asheville, NC 28801. This position is posted until August 3rd with interviews expected to take place in early August. The new hire will start work in late August.
Purpose of the position:
The purpose of this position is to provide administrative support in a variety of functions, requiring specialized skills for a particular program or department within the organization.
Minimum Education, Training and/or Experience (required at time of hire): High school diploma or equivalent and a minimum of five (5) years of progressive office experience including customer service experience; or an equivalent combination of education and experience.
Additional Training and Experience: Demonstrated proficiency using computer and programs including Microsoft Office suite at the advanced level including Word, Excel, Access, and PowerPoint.
Essential Functions of the position:
Perform complex and moderate to difficult clerical work including but not limited to record processing, bookkeeping, and accounting, secretarial and general office support functions involving a variety of tasks.
Provide internal and external customer service via phone, email, and in person; responds to inquiries, take messages, and refer inquiries to the most appropriate parties.
Interpret and explain policies, procedures, records, etc.
May maintain appointment calendar(s) and schedule meetings.
Use computer software along with internal County programs to process information, letters, forms, reports, schedules, emails, manuals, booklets, requisitions, purchase orders, and related paperwork; complete forms and compose letters.
Establish and maintain specialized paper and electronic office files, file letters, reports and related technical or confidential information in a prescribed manner.
May accept payments for fees, fines, goods, or services as required by the department and use established regulations for accounting for same; duties may include some bookkeeping.
Performance of job duties may require the processing of confidential or sensitive information; assure security and confidentiality of such information and documentation.
Routinely conduct research and analysis for unit or special reports or special assignments.
Perform other related duties as assigned.
Knowledge, Skills, Abilities:
Knowledge of office or work unit procedures, methods, and practices.
Knowledge of services, policies and procedures related to a program or area of specialization.
Thorough knowledge of program information systems to communicate and process information.
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