Senior Integrations Manager

As an Senior Integrations Manager, you will be responsible for managing and applying technically driven integration solutions for both pre-sale prospects and existing customers. In your pre-sale efforts, you will support the Sales and Solutions teams in taking a prospect’s vision of their tenant experience goals and work closely to determine viability and scope of said goals; using all the tools available with the VTS product suite. In working with existing customers, you will partner with our Tenant Advisory team to identify and resolve complex issues that are impacting customers across the full VTS portfolio through applying unique solutions derived from your subject and discipline expertise.

Every day you will work with support teams, solution specialists, development engineers, and quality engineers to manage, maintain, and deploy integration projects that are assigned to you. You will learn and become knowledgeable on the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies. Your technical and leadership skills in combination with your passion for puzzle-solving will make you successful in developing and guiding exciting and innovative integration solutions for the marketplace.

To thrive in this role you must have a proven track record in system-level experience across multiple software and hardware platforms. Your hardware platform knowledge will include exposure to Apple iOS, Android OS, and Linux-based devices; in addition to hardware associated with various access and people management systems. Your knowledge in IP based devices will allow you to understand, design within, and troubleshoot hardware in a typical customer network. You will also be looked upon to write, maintain, and review knowledge base documentation to assist VTS’s general and specialized support functions to be more self sufficient.

Ideally you will have experience in working in buildings, directly with property managers, commercial building staff, along with access control, infrastructure, and IoT integrators as this will be invaluable in your success; there will be many opportunities for client communication and engagement. You will have hands-on experience in several access control, visitor, and elevator management systems.

** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. **

Here’s what you can expect as a Senior Integrations Manager:

• Have a deep understanding of VTS’ integration library including SAML and API/SDK based integrations, ranging from facility management to access control systems and everything in between.
• Develop and apply technically driven integration solutions for both pre-sale prospects and existing customers.
• Support the Sales and Solutions teams in taking a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals
• Work independently on assigned software and hardware issues to resolution
• Write, maintain, and review knowledge base documentation to assist the general and specialized support functions to be more self sufficient
• Create client facing documentation specific to client’s system’s use case 
• Make recommendations to improve systems performance, security, and scalability keeping in mind what VTS currently offers
• Work with our technology team to discuss enhancements and alternative work flows specific to clients needs 
• Travel on-site when necessary, navigating within commercial real estate tower back of house and infrastructure spaces and testing client’s system compatibility with VTS 

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches! 
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy,