Renewals Manager Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.


About the Opportunity
The Renewals Manager, part of the Revenue Operations organization, is responsible for leading the end-to-end renewal process for a portfolio of strategic or enterprise customers. This role focuses on retention, risk mitigation, and contractual accuracy — including the creation and management of renewal contracts — while ensuring outcomes align with both business objectives and customer goals. The Renewals Manager plays a critical role in maintaining Net Revenue Retention (NRR) by ensuring timely renewals, protecting recurring revenue, and identifying expansion opportunities for Customer Success or Sales to pursue.
What You’ll Get to Do
• Partner with AEs on full customer-facing renewal lifecycle for a defined portfolio of strategic or enterprise customers, from initiation through contract execution.
• Create, prepare, and issue renewal contracts in collaboration with Finance and Legal, ensuring all terms are accurate, compliant, and aligned with policy.
• Partner with Customer Success Managers and Sales leaders to ensure renewal terms align with customer objectives and account strategies.
• Collaborate with Customer Base Account Executives on renewal strategy and execution
• Identify potential upsell or cross-sell opportunities during renewal discussions and route them appropriately to Sales.
• Anticipate renewal risks and partner cross-functionally to resolve challenges before they impact revenue or customer satisfaction.
• Maintain renewal forecasts and reporting accuracy within CRM and renewal systems.
• Act as a key liaison between operational teams and customer-facing functions to ensure seamless renewal execution.
• Drive renewal pricing strategy and contract paperwork within defined parameters
Skills and Experience We Value
• 5–7+ years in SaaS, technology, or enterprise software within renewals, revenue operations, or customer success.
• Proven ability to manage complex renewals, create and review contracts, and forecast accurately.
• Strong understanding of Net Revenue Retention (NRR) and its operational drivers.
• Skilled at identifying and routing upsell or expansion opportunities while maintaining focus on renewal execution.
• Excellent communication and collaboration skills with internal stakeholders and external partners.
• Highly organized and detail-oriented with strong time management.
• Proficiency in CRM and contract management tools (Salesforce, CPQ, Conga, DocuSign, or equivalent).
• Strong analytical mindset and ability to interpret renewal data and performance metrics


What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
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