Assistant Manager, Retail Operations

About the Team

At Flight Club, we hope to bring our values to life through the passion of our employees. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.  

Role Overview

Flight Club is seeking a detail oriented, process driven individual to assist Operations Leaders in day-to-day coordination and management of operational activities. You have a proven track record of developing those who work for you, laser focus, a great eye, and are eager to learn and adapt easily.  The Assistant Manager, Retail Operations will be involved in decision-making for the store, such as managing the allocation of resources to ensure daily goals are met. 

In this role, you will:

• Understand Operations daily goals and needs
• Proactively plan for all operational processes, appropriately scheduling and training associates
• Open and close operational procedures of the store
• Manage supply inventory and supply replenishments
• Monitor quality control of the inbound, outbound, verification, and support processes
• Create and maintain clear and accurate operations documents/procedures for reference purposes
• Track and troubleshoot order issues
• Be an ambassador of Flight Club’s Core Values 
• Assist in maintaining Flight Club standards and promoting a positive on-site culture

We are looking for:

• Experience managing a team in an operational setting
• Must be analytical, possessing the ability to recognize issues and assess productivity
• Excellent written and verbal communication skills, ability to transfer his/her views onto others
• Highly organized individual with demonstrated attention to detail, and ability to train others
• A quick learner, a self-starter, and willingness (and ability) to handle the pressures of an increasing level of responsibility
• Knowledge of and love for sneakers is a plus, including familiarity with industry trends and resources
• Must be available and willing to work extended hours as occasionally needed (during crunch times!) per day or per week, including weekends and holidays, to meet business needs
• Must be able to lift and move boxes (up to 35 pounds)

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:$59,200—$74,000 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a hig