Housing Navigator - Homeless Shelter (PART-TIME) (2797)

Status: Part-Time, Non-Exempt
Pay: $22.00-$22.50/hour
Schedule: Sunday-Wednesday

• Sunday - Monday: 8:00 a.m. - 4:30 p.m.
• Tuesday: 9:00 a.m. - 1:00 p.m.
• Wednesday: 10:30 a.m. - 7:00 p.m.

Job Summary: The Housing Navigator supports individuals within the Mercy House shelter system by conducting ongoing needs assessments, developing housing plans, making referrals, and advocating for clients to help them achieve long-term housing stability. This role includes creating individualized service plans, collaborating with external agencies, and applying trauma-informed care and harm reduction strategies. Responsibilities also involve managing a caseload, maintaining accurate records, and providing crisis intervention and housing support services.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• Paid Time Off (Sick & Vacation)
• Employee Assistance Program (EAP) for personal and work-related support
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Essential Duties and Responsibilities:
Client/Service Delivery

• Manage a caseload of 22–30 clients, performing comprehensive assessments and creating individualized service plans
• Deliver trauma-informed, client-centered case management focused on long-term housing stability
• Support clients in securing essential documents, public benefits, and access to healthcare and community services
• Navigate clients through the entire service delivery, from initial assessment to permanent housing placement, with appropriate referrals and crisis intervention
• Conduct risk and crisis assessments; coordinate warm handoffs to housing providers to ensure smooth transitions
• Collaborate with landlords, outreach teams, social workers, and other partners to facilitate permanent housing solutions
• Maintain accurate and timely documentation in HMIS; actively participate in CES meetings and relevant trainings

Team/Staff Relations

• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of a team to plan and develop resident programs
• Work as a team in a fast-paced environment
• Possess flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
• Communicate effectively with diverse populations

Administration

• Keep detailed case notes and documentation to meet reporting and compliance standards
• Utilize agency-approved software for case tracking and communication
• Independently manage time and priorities while remaining responsive to agency needs
• Engage in ongoing training to stay current on service models, housing systems, and best practices
• Perform tasks independently and prioritize workload
• Other duties or projects as assigned

Knowledge of:

• Confidentiality and the legal and ethical issues pertaining to case management
• Effective documentation and guidelines

Requirements:
Education and Experience

• Bachelor’s Degree in Human Services or related field is preferred
• Minimum of 1 year of experience working with homeless individuals and mental health preferred
• Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed